Applications Monitoring

Providing you with Reliable QoE Indicators

Our methodology provides you with objective measures of the actual service delivered to your customers by both you and your external service partners (telcos, outsource providers, etc.). Our method covers all 3 bases of the Quality of Experience (QoE):

  • Accessibility and Availability
  • User Response Time of critical transactions
  • Application response content Conformity

 

A Structured, Comprehensive Approach to User Experience

Relevant to all your services in cloud environment: business applications, ERP, DAM, messaging systems, Intranet, Internet,…

Throughout your strategic sites:

  • on-site: headquarters, branch offices, points of sales,…
  • off-site/outsourced: Internet, mobile networks,…

Our Dashboards provide Information you need for Decisive Action

Our system adapts reporting to your needs:

  • Monitoring, benchmarking, external reports..
  • By web portal, sms, smartphone or PC widget, e-mail, snmp Trap , ..
  • End-to-end SLAs and service level analysis throughout the service chain
  • Real time or delayed
  • Quality/ business data correlation
  • QoE/QoS correlation and troubleshooting interface

QoE Witbe
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Objectively Verify your Services Prior to Deployment

Our Application QoE monitoring robots
  • connect to your services exactly like internal and external customers
  • Interact with your services, following pre-configured user scenarios
  • verify the service actually delivered :
  • Availability of the application: error messages, time outs, etc
  • Execution Time of transactions, End-to-End and Step by Step
  • Conformity of application response content (correct and pertinent results)

Security at Each Phase of your Service Process

User scenarios target each stage of the application management life cycle to help you:

  • Benchmark for technical solutions and application version updates
  • Evaluate sustainable service levels and associated upstream risks
  • Inspect service levels during and after deployment
  • Identify contention nodes at the application and network levels

feedback

Thanks to robots deployed in 39 out of our 200 user locations... our IS team has a rational, factual and quantifiable view of service levels actually delivered to end users. Corrective measures and priorities are much easier to establish.

A Modular and Comprehensive QoE-QoS Solution

The Witbe solution includes:


Application QoE monitoring robots for quality certification:

  • Availability, user response time and application response content conformity
  • Of Critical transactions on your applications
  • From strategic site locations: high density cities or regions, network nodes, data centers, internet, mobile networks

Witbe Experience Center, for QoE control centralization:

  • Integration in Supervision System (by MIB SNMP, SNMP Trap, web services)
  • Integration of Business data
  • Reports adapted to your varying needs
  • Centralized Management

Witbe Unified Quality Center for:

Take Control of your Service Levels, on Both Sides of the Firewall

Your Customer Relations and Support Management teams are given real-time operations data that provide:

  • Proactivity thanks to early detection of service deterioration signs
  • Assistance with troubleshooting end-to-end
  • Follow-up on SLAs from end-to-end including outsourced service providers
  • Reporting to Business Units and Customers