Customer End Terminal QoS Data Compilation
Witbe End User Agents (EUA) are embedded software modules installed on user terminals: PCs, Set Top Boxes and modems.They methodically gather key indicators during system processing and track information flows during user interactions.
Methods That Adapt to Your Environment
Data collected from terminals can be sent to the central Witbe Unified Quality Center either:- Automatically
- By External Polling
Effective Management of User Diagnostics
When incidents occur, QoS data polling becomes more frequent:
- In response to customer support, when EUAs are requested to increase data collection frequency
- Automatically, thanks to the Witbe Intelligent Polling system which adapts collection frequency to key events affecting QoE
- Low RAM usage and low in CPU
- Support for most interface profiles.
- Simple troubleshooting management.
- Perfect integration within the global Witbe system correlating QoE and QoS.
- Useable in both testing and production environments.
- Administration and reporting through the Witbe Unified Quality Center central system.
Mission: troubleshooting of IPTV end users (except for Mediaroom™)
Usage Context: real time monitoring of user Set Top Box (STB).
Supported Services: live TV, VoD
Method: Autonomous agents installed in the STB.
Specific Features: Key data concerning STB operation and quality of data flows received, usage tracking and measurement of audience for TV and VoD services.
Mission: troubleshooting of residential VoIP service users.
Supported Services: VoIP.
Usage Context: real time monitoring of user modems / home gateways.
Method: embedded autonomous agents on home gateways.
Specific Features: Key data on modem operation and quality of voice data flows sent and received
Mission
Usage context: real time monitoring of PC users
Method: embedded autonomous agents on user PC.
Specific features: Key data on PC operation, browser and application transactions
