All too often, the traditional "silo" or "horizontal layer" models of telecommunications and computers lead us to focus on the equipment operation aspects rather than the service provided and our ultimate goals: usefulness and end user satisfaction.
The Traditional approach: Data . . . but for what purpose?
- This view focuses only on quality of service from a technical standpoint. This approach is limited: extreme outlying data, the difficulty of applying results to different usage conditions, etc.
- With the advent of IP, the QoS approach is unacceptable. The gap between what can be learned from simple data analysis and actual end user experience is now a chasm
Lacking foresight, the QoS monitoring market became mired down in bulky, costly solutions which were ultimately irrelevant.
Then Witbe created the global approach …
Witbe re-formulated the problem with a systematic strategy, enhancing the statistical vision of QoS with QoE vision (Quality of Experience). QoE measures the levels of quality actually delivered, where it counts, to the end user.Our end-to-end approach measures all three quality factors:
- True availability
- Performance over time
- Service integrity
Go Beyond Data Collection: Take Control!
Make your significant data "talk" in context to move beyond simple statistical data and obtain strategic information. This transition is based on our expertise for advanced correlation of all your business data sources:- Information System Infrastructure (change in number of clients, revenue, regional variations...)
- QoS data
- Our QoE measurements
On the Road to Tangible Improvement
Finally, Witbe launches a new way of thinking that leads to harmonizing the efforts of different business units and their suppliers. This new road leads to business partners working together around the same easy-to-understand and objective Baseline. Each partner can clearly see how to improve in their area of responsibility.
The Witbe brand name is derived from the phrase: "Who Is The BEst?"
That’s the question our customers ask themselves in a world where the traditional views of SLA (Service Level Agreement) and QoS (Quality Of Service) are continuously challenged because those traditional views no longer create adequate value.
Witbe works with top telecom operators and large businesses worldwide, to build excellent monitoring systems. Our goal: to go beyond data collection and Take Control of True Quality.