Witbe is the product of a comprehensive study of our global market and its challenges. Because simple service measurements are no longer enough, Witbe has re-invented Quality of Experience.
Challenges for the 21st Century
We now live in a digital world, where everything is connected and everything is computerized: every action has become a transaction. The audiovisual world is being replaced by a world of individual experience with a "symmetry of exchanges" at the core of each interaction: a world of transactions. The major challenge of the 21st century: how do we establish and maintain transaction potential everywhere and all the time? This is the challenge which Witbe has been pursuing for over ten years now.
Witbe: Over Ten Years on the Cutting Edge
We realized that information systems and infrastructures would gradually become more and more fundamental to our world. We believe that quality is a vital element in creating trust, the foundation of every transaction.
A Unique Approach to Quality Control . . .
Our experience as telecom operators gave us the uncomfortable feeling of being caught "between a rock and a hard place." The rock: growing numbers of technology customers with ever-increasing service and quality expectations. The hard place: available technical solutions for service quality control unable to meet our needs and constraints.
Ten years ago, we therefore decided to create something which we had given up hope finding: a dedicated business specialist, focused on the end result, not the process.
Three Foundations for Creating Sustainable Value
We developed a foundation of three key bases for creating sustainable value, which we felt were weak in the current market offering:
1/ Better knowledge for decisions
In order to find significance in a mass of quality control data, you sometimes have to re-think the problem.
We built our Baseline to incorporate all the ingredients we deem vital to exhaustively measure the actual quality delivered: true availability, real performance, and service integrity.2/ Know Precisely and React Strategically
We aim above all to "get the data to speak for itself" when taking concrete action in accordance with business strategy. Following this same systematic approach, we perfected new correlation methods, to converge with our supervision system and polling.
3/ Trust as a Vocation
From the very beginning at Witbe, we initiated 24-hour a day service with physical presence of Witbe employees safeguarding the integrity of our own infrastructures while assisting clients.
This human presence and follow up for our clients is essential. It is the guarantee that our technology will be used effectively and that the competitive advantage we bring our clients is optimal.
Witbe is redefining quality monitoring because data means nothing without strategy.
Witbe is transforming the entire quality monitoring industry: because today, data collection is meaningless without INTELLIGENT CONTROL.Jean-Michel Planche, President and Founder of Witbe