A Systematic Approach to Mobile Services Quality of Experience
Mobile QoE Robots are used both for Testing and Monitoring.
Those reference users are connected and behaving like real users. They evaluate the service actually delivered according to what they see and hear:
- post-mobile connection,
- post-iPhone, iPad and Android smartphones or tablets
They are deployed at strategic points on your network and/or third-party networks. Robots can monitor all your mobile services: SMS-MMS, mobile telephony, 3G/3G+ data services, video, iPhone, iPad and Android Apps
They interact with your services just like real users: make / receive calls, send / receive SMS-MMS, browse the web, interact with Apps, read video content etc.
Witbe Robots evaluate availability, application response times, message transmission times and audio / video quality delivered to the device.
A Uniform Quality of Experience Baseline for Your Services
- Usable at every stage of the application development lifecycle
- Easy to understand and use for your technical team, support and operations managers
Help with Comprehensive Tracking and Analysis
While executing each scenario, the robot provides QoE KPIs and KQIs about the overall path and for each stage of the scenario.
- Integrated system (HW+SW), carrier grade and calibrated.
- Accurate reproduction of users scenarios for all your mobile services and Apps
- Perceptual analysis of speech quality and audio / video quality.
- Actual QoE monitoring post-iPhone, iPad and Android devices
- Support of multiple devices simultaneously
- Deployment within both live and development environments
- Seamless integration within your business environment: security and systems management.
- Centralized Administration and reporting on Witbe Experience Center
- Possible control through third part systems using web services.
Mission: End-to-End User Experience Measurement of mobile telephony services, SMS and MMS : availability, PDD, listening quality, SMS-MMS transit time and content conformity
OS: Linux
Supported Services: voice, SMS, SMS+, MMS, USSD
Usage: Testing and Monitoring of mobile services
Method:
- Telephony: conversations between robots (PESQ, ITU-T P.862-1).
- IVR: interactions with the system.
- SMS-MMS: exchanges between robots, interactions with a service platform.
- USSD: USSD request.
- Test Calls in conversational mode.
- Support for multipart SMS.
- Support for complex SMS scenarios: web -> SMS -> web, IVR-> SMS, …
- Detailed analysis of the transmission route for SMS-MMS
- Audio recordings and SMS content capture in case of errors.
Test interfaces: 2G, 3G, 3G+
Formats: rackable 1U (S3000) or mini robot (S1600).
Package Includes: Robot, mobile device modem.
Mission: End-to-End User Experience Measurement on 3G-3G+ services (web browsing, secure intranet access, ..): services availability, user response times on critical transactions.
OS: Windows
Supported Services: websites, intranet access via Citrix or TSE.
Usage: mobile applications performance management. End-to-End Service Level Management
Method: graphic control: mouse click and keyboard stroke.
Specific Capabilities:
- OCR, image recognition, screen capture in case of errors.
- screen capture in case of errors
Test Interfaces : 3G/3G+
Supported Networks: UTMS, HSUPA, HSDPA, CDMA...
Formats: rackable 1U (S3000) or mini robot (S1600) for installation in the user environment.
Package Includes: Robot, integrated 3G-3G+ modem, network connections.
Mission: End-to-End User Experience Measurement for video services accessible over a mobile handset: availability, channel changing time, services responsiveness, audio-video quality on-screen.
OS : Windows
Supported Services: live & on-demand online broadcasting/webcasting, progressive download, compatible with all broadcasting systems and technologies
Usage: Testing & Monitoring of Video services post-mobile connection. End-to-End Service Level Management
Method:
- Interactions with the service by mouse click and keystroke : channel zapping, VoD purchase.
- Analysis of visual rendering (availability, , service responsiveness, channel zapping time, A/V quality) on-screen.
Specific Capabilities:
- Witbe Perceptual VideoMOS & AudioMOS algorithms
- OCR, image recognition,
- Screen capture and video frame recording in case of errors
Test Interfaces: 3G/3G+.
Formats: rackable 4U with built-in screen or 1U.
Supported Networks: UTMS, HSUPA, HSDPA, CDMA...
Package Includes: Robot, integrated 3G/3G+ modem, network connections.
Mission: End-to-End User Experience Measurement of Apple IOS and Android Apps and services: availability, user response times on critical transactions
OS: Windows
Supported Devices: iPhone, iPad, Android smartphones, Android tablets
Supported Services: iOS Apps, iOS softwares (Safari, Mail,...), Android Apps and softwares
Usage: Testing and Monitoring of of iPhone/iPad and Android Apps and services
Method: event handling through graphic control on the devices
- Interacts with the service: click on the App or service icon, browse the service, …
- Analysis of visual rendering on screen: availability, service responsiveness, response content conformity
Specific capabilities:
- OCR (Optical Character Recognition), screen capture in case of errors
- screen capture and network frames recording in case of errors
Test Interfaces: iPhone, iPad, Android smartphone, Android tablet
Formats: 1U rackmount server
Package includes: Robot, device and associated USB cables
