Triple Play bundles Monitoring

Accurate KPIs and KQIs of Triple Play Quality of Experience

Our Quality of Experience methodology provides you with systematic, objective evaluation of the actual service delivered to your customers. Our framework covers all 3 bases of QoE (Quality of Experience), post-STB and post-home gateway:

• Availability of TV, broadband, OTT and telephone
• Visual Response Time of critical transactions
• Perceptual Evaluation of Quality for video, audio, voice and broadband service

A Comprehensive Approach to QoE and Customer Use

Our systems encompass the entire array of user interactions:

• Browsing in interactive STB portals
• Channel change on SD and HD TV channels
• VoD purchases with or without parental controls
• PVR use
• Give / Receive telephone calls
• Web surfing, download files, send/retrieve
• Internet and OTT (Over The Top) video content viewing

Accurate QoE Dashboards for Decisive Action

Witbe’s dashboards provide accurate information based two types of advanced correlation

• QoE- QoS correlation up to the subscribers device for efficient monitoring and troubleshooting
• QoE- Service usage and revenues correlation for business and marketing purpose

They are used by customer care, technical support, technology development/validation and marketing teams to manage the service and get the best operational efficiency:

• Improving reliability and internal productivity
• Reducing churn and unnecessary truckrolls
• Profiling customers and monetizing the service

STB, home gateways and Triple Play Services QoE Test Automation

You connect our Video, and Data / Voice QoE monitoring robots to the STB and home gateway as if they were your customer’s. They:

• Interact with your services following pre-configured user scenarios: robustness, VoD purchases, phone calls, files download, electrical reboot, …
• Measure user response times as well as the video and audio signals quality post-STB and voice quality post-telephone interface

Multi-STB, HD-MOS, Voice and Dual-Play robots perform most of the user tests in a minimum time frame. They can be connected to the Witbe Test system, be used as stand-alones or controlled by existing industry tools.

Save time and money with Witbe Test

Witbe Test automates testing throughout your platforms, services and terminals and makes it possible to test your services in actual Triple-Play context. The Witbe Test suite includes:

• Development of test scenarios
• Frameworks for defining test campaigns
• Automatic production of reports, on your PC and on the central system

Effective Verification of your Services

• You validate your services objectively and quickly
• You optimize your resources
• You insure Time To Market
• You guarantee your customer satisfaction

A Modular Triple Play Bundles QoE-QoS Monitoring Solution

The Witbe solution for your Triple Play Bundle Services includes:

Video, Voice and Data QoE robots to measure QoE baseline, post-STB and home gateway:

• TV, OTT and interactive services: error messages, black screens, visual channel change times, SD and HD Video MOS, stereo and 5.1 Audio MOS
• Telephone: ringtone, PDD, MOS-LQON (ITU-T P.862-1)
• Broadband: web page loading, upload/download rates, ...
• From strategic site locations

 

Witbe Experience Center, the central system for QoE monitoring centralization

QoS Data Collection from key sources:

• Customer STBs and home gateways
• Network Traffic flows
• Strategic Equipment

 

Witbe Unfied Quality Center

• QoE and QoS Correlation
• Intelligent troubleshooting
• Customer Support Interface

A Comprehensive Vision of your Services and your Customers

This global solution provides you with concrete benefits:

• Enhanced proactivity by pinpointing service issues before they affect their customers QoE
• Shortens troubleshooing and on-call handling time of subscriber complaints
• Troubleshooting and locating causes of malfunctions all the way to customer terminals.
• Provide network-wide impact analysis of service issues across the entire subscriber base

Easily Compare your Services with the Competition

• Robots are connected just like customers
• Simply subscribe to your competitor’s services
• Connect our robots and define the user scenarios to be tested

Benchmark Reports on Key Criteria

• TV: Availability of Services, Channel Zapping Time, Audio and Video Quality
• Voice: Availability, PDD (Post Dialing Delay), Audio Quality
• Data: Availability, bit-rate, Internet Content Access Performance

Measure your Competitive Edge to Promote Your Unique Offer

• Factual data lets you use quality criteria to position your Triple Play Bundle Services for a distinctive marketing message
• You identify quality progress criteria to:
• Improve customer satisfaction,
• Increase customer retention
• Expand market share.