Providing Reliable QoE indicators on your multi-screens video services
Our Quality of Experience methodology systematically and objectively evaluates the service actually seen and heard by customers when interacting with your services on TV, computers, tablets and smartphones. Our method covers all 3 bases of Quality of Experience (QoE) :- Availability of TV and OTT services
- Visual channel change time and response time for critical transactions
- Perceptual Quality of video and audio
An Integrated Approach to the 3-Screens User Experience
Our systems capture actual user interactions:- Browsing in STB portals, websites and mobile portals
- Interacting with tablets and smartphones Apps
- Channel change on SD and HD TV channels
- Swicth to thumbnails to full screen video
- VoD program purchases or Catch-up TV
- Identification / parental controls
- Recording and watching programs with PVR
- Time-shifting features
Management Dashboards Designed for your Needs
Witbe’s dashboards provide accurate information based two types of advanced correlation- QoE- QoS correlation up for efficient monitoring and troubleshooting
- QoE- Service usage and revenues correlation for business and marketing purpose
- Improving reliability and internal productivity
- Reducing churn and unnecessary truckrolls
- Profiling customers and monetizing the service
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3-screens Video Services QoE Test Automation
You connect our video QoE monitoring robots to the STB, smartphone or tablet as if they were customers. They :
- Interface with your services using an I/R control or standard user connection
- Interact with your services following pre-configured user scenarios:
- Measure user response times as well as the video and audio signals quality post-STB, post-smartphone or post-tablet using standard video outputs provided on the devices.
Save time and money with Witbe Test
Witbe Test automates testing throughout your platforms, services and terminals.
The Witbe Test suite includes:
- Development of test scenarios
- Frameworks for defining test operations
- Automatic production of reports, on your PC and on the central system
Effective Test of your Multi-Screens Video Services
- Fast, objective test of your services
- Optimal allocation of your resources
- Meet your Time To Market goals
- Satisfy your customers
A Modular 3-screens video services QoE-QoS Monitoring Solution
The comprehensive Witbe solution includes:
Video QoE monitoring robots for quality of experience certification post-STB, tablet and smartphone
- Error messages, black screens, visual channel zapping, VideoMOS (SD et HD), AudioMOS (stereo and 5.1)
- From strategic site locations: high density cities or regions, network nodes, delivery nodes
Witbe Experience Center, the central system for QoE monitoring centralization
QoS Data collection from key sources:
- Customer STBs
- Network streams
- Strategic Equipment such as Mediaroom servers or Cisco VQE Servers
Witbe Unified Quality Center, for:
- QoE and QoS Correlation
- Intelligent troubleshooting
- Customer Support Interface
A Global Vision of your Services and your Customers
This global solution provides you with concrete benefits:
- Enhanced proactivity by pinpointing service issues before they affect their customers QoE
- Shortens troubleshooing and on-call handling time of subscriber complaints
- Avoiding unnecessary truck rolls
- Provide network-wide impact analysis of service issues across the entire subscriber base
Easily Compare your Services with the Competition
- Robots are connected just like customers
- Simply subscribe to competitor's services
- Connect our robots and define the user scenarios to be tested
Benchmark Reports with Key Criteria
- Availability of Services
- Visual Channel Change Time and UIs Response Time
- Audio and Video Quality
Measure your Competitive Edge to Promote Your Unique Offer
Factual data lets you use quality criteria to position your LiveTV and on-demand services for a distinctive marketing message
You identify your quality progress criteria to:
- Improve customer satisfaction
- Increase customer retention
- Expand market share