Mobile Services Monitoring

Accurate KPIs and KQIs of Mobile Quality of Experience

Our Quality of Experience methodology systematically and objectively evaluates the service actually seen and heard by customers when interacting with your mobiles services through mobile handsets, including Apple and Android smartphones and tablets. Our approach covers all 3 bases of the mobile Quality of Experience (QoE):

  • Availability of services
  • Actual User Response Time for critical transactions
  • Retrieved content conformity and perceptual quality of video and audio

An Integrated Approach to Mobile Use and Services

Our systems test and monitor the user experience on your mobile services:

  • Telephony
  • iPhone, iPad and Android Apps
  • Internet, e-mail
  • SMS, MMS, USSD
  • Live TV and on-demand contents
  • VPN

Take Control of your Services QoE thanks to our Dashboards

Witbe’s dashboards provide accurate QoE and QoS information for telcos, content providers and firms. They are used by customer care, technical support, technology development/validation and marketing teams to manage the service and get the best operational efficiency:

  • Improving reliability and internal productivity
  • Reducing churn and increasing revenues
  • Monetizing the service

Witbe QoE Referential
Click to enlarge

Mobile services and Apps QoE Test Automation

You connect our Mobile and Smartphone-Tablet QoE monitoring robots as if they were your customer’s. They:

  • Interact with your services following pre-configured user scenarios: web browsing, interactions with Apps, phone calls, audio-video content reading, etc
  • Measure user response times as well as the video and audio signals quality post-Mobile handsets including iPhone, iPad, Android smartphones and tablets

Witbe robots perform most of the user tests in a minimum time frame. They can be connected to the Witbe Test system, be used as stand-alones or controlled by existing industry tools.

Save time and money with Witbe Test

Witbe Test automates testing throughout your platforms, services and terminals and makes it possible to test your services in actual Triple-Play context. The Witbe Test suite includes:

  • Development of test scenarios
  • Frameworks for defining test operations
  • Automatic production of reports, on your PC and on the central system

Effecient Test of your Services

  • You validate your services objectively and quickly
  • You optimize your resources
  • You insure Time To Market
  • You guarantee your customer satisfaction

A Modular Mobile Services QoE-QoS Monitoring Solution

The Witbe solution for your Mobile Services includes:

Mobile and Smartphone-Tablets QoE robots to measure QoE baseline, post-mobile handset:

  • TV, OTT and interactive services: error messages, black screens, visual channel change times, Video MOS, Audio MOS
  • Apps: availability, responsiveness, ..
  • Telephone: ringtone, PDD, MOS-LQON (ITU-T P.862-1)
  • Broadband: web page loading, upload/download rates, ...
  • From strategic site locations

    • Witbe Experience Center the central system for QoE monitoring centralization

    QoS data collection from key sources:

    • Network streams
    • Strategic Equipments

    Witbe Unified Quality Center

    • QoE and QoS Correlation
    • Intelligent troubleshooting
    • Customer Support Interface

A Comprehensive Vision of your Services and your Customers

This global solution provides you with concrete benefits:

  • Enhanced proactivity by pinpointing service issues before they affect their customers QoE
  • Identification of affected customers
  • Shortens troubleshooing and on-call handling time of subscriber complaints
  • Provide network-wide impact analysis of service issues across the entire subscriber base

Easily Compare your Services with the Competition

  • Robots are connected just like customers
  • Simply subscribe to your competitors’ services
  • Connect our robots and define the user scenarios to be tested

Benchmark Reports on Key Criteria

  • Video& Interactive services: Availability of Services, Channel Change Time, Audio and Video Quality
  • Apps: Availability, responsiveness
  • Voice: Availability, PDD (Post Dialing Delay), Audio Quality
  • Data: Availability, bit-rate, Internet Content Access Performance

Measure your Competitive Edge to Promote Your Unique Offer

  • Factual data lets you use quality criteria to position your Mobile Services and Apps for a distinctive marketing message
  • You identify quality progress criteria to:
    • Improve customer satisfaction
    • Increase customer retention
    • Expand market share