Providing you with Definitive ToIP QoE Indicators
Our methodology provides objective measures of the service delivered to users through IP-Phones and telephones. We provide you with reliable indicators for telephony Quality of Experience (QoE):- Availability
- Performance
- Speech Quality perceived at both ends
Systematic Tracking of User Experience
Our systems test and supervise End-to-End all your critical call-flows:- Incoming Calls to your on-site IP-Phone
- Communication between sites over IP-Phones
- Outgoing Calls from IP-Phone to PSTN, Mobile networks or residential VoIP networks
Our Dashboards Provide Information You Need for Decisive Action
Our reports adapt to your needs:- Monitoring, benchmarking, external reporting...
- By web portal, sms, smartphone or PC widget, e-mail, snmp Trap , ...
- End to end SLAs and service levels analysis throughout the service chain
- Real time or delayed
- Quality/ business data correlation
- QoE/QoS correlation and troubleshooting interface
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Objectively Verify the Quality of Your Telephony System
Our ToIP and Voice QoE monitoring robots :- Connect to your services exactly like internal and external users
- Send and receive standardized calls
- Verify service according to what they hear through the IP or telephone device
Security at Each Stage of your Service Process
Specific call scenarios target each stage of the application management life cycle to help you:- Benchmark for technical solutions and application version updates
- Evaluate attainable service levels and associated upstream risks
- Inspect service levels after implementation
- Identify contention nodes at the application and network levels
You get the factual data you need for stress-free change management and optimal allocation of resources.
Custom-Tailored Assistance with your PBX to IP Migration
Our voice robots execute automatic and recurrent call campaigns, adapted to your most critical call flows: incoming calls, outgoing calls and between sites.They verify:
- Correct Configuration of each number in the new system
- Correct routing of incoming and outgoing calls
- Real Audio Quality Levels at each end of the conversation
Take Control of Your Operational Risk
Verify the correct configuration of your system:- Compatibility of all your telephone equipment
- Error-free Operation of your system on critical call flows
Comprehensive, Modular End-to-End ToIP QoE Monitoring
The Witbe solution includes:
ToIP and Voice QoE monitoring robots for perceived quality certification of your call flows:
- Availability, performance and audio quality (MOS-LQON)
- To and from strategic sites: call centers, headquarters, branch offices, point of saled, external telephony, networks, …
Witbe Experience Center, for QoE monitoring centralization
- Integration of Supervision System Alerts (by MIB SNMP, SNMP Trap, web services)
- Integration of Business data
- Reports adapted to your varying needs
- Centralized Management
Witbe Unified Quality Center for:
- Network streams or equipement QoS data collection
- QoE-QoS correlation for advanced troubleshooting
- Quality/Business correlation
Take Control of your Service Levels on Critical Call Flows
Your Customer Support and Service Management teams are given real-time operations data that provide:- Proactivity thanks to early detection of service deterioration signs
- Help with troubleshooting end-to-end
- Follow-up on end-to-end SLAs of your service providers
- Reporting to Business Units and Customers