TV, IPTV & VoD Monitoring

Providing Reliable Indicators of TV and IPTV QoE

Our Quality of Experience methodology objectively evaluates the service delivered to users:
  • Over optical fiber networks, DSL, satellite, cable and DTT
  • All interactions with STB: Live TV and interactive services, including “Over The Top” video
  • All three bases of QoE, post-STB:
    • availability onscreen
    • performance and visual channel change time
    • Perceptual audio-video quality

Methodical Tracking of customer's experience

  • Navigation within interactive portals
  • Channel change on SD, FullHD and 3D TVchannels
  • Authentication / parental controls
  • VoD purchases or catch-up TV programs
  • Record and Play of programs
  • Time shifting features
  • Over-The-Top video

Accurate QoE Dashboards for Decisive Action

Witbe’s dashboards provide accurate information based two types of advanced correlation
  • QoE- QoS correlation up to the subscribers’ STB for efficient monitoring and troubleshooting
  • QoE- Service usage and revenues correlation for business and marketing purpose
They are used by customer care, technical support, technology development/validation and marketing teams to manage the service and get the best operational efficiency:
  • Improving reliability and internal productivity
  • Reducing churn
    • and unnecessary truckrolls
  • Profiling customers and monetizing the service
  QoE Referential
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STB and Video Services QoE Test Automation

You connect our TV&IPTV QoE monitoring robots to the STB as if they were your customer’s TV. They:
  • Interface with your services using an infrared remote control
  • Interact with your services following pre-configured user scenarios: robustness, VoD purchases, EPG browsing, electrical reboot, …
  • Measure user response times as well asthe video and audio signals quality post-STB using standard video outputs (HDMI/Component for HD or S-video/RCA Composite for SD)
Multi-STB robots and HD-MOS perform most of the user tests in a minimum time frame. They can be connected to the Witbe Test system, be used as stand-alones or controlled by existing industry tools.

Save time and money with Witbe Test

Witbe Test automates testing throughout your platforms, services and terminals. The Witbe Test suite includes:
  • Development of test scenarios
  • Frameworks for defining test operations
  • Automatic production of reports, on your PC and on the central system

Effective Test of your Services

  • Fast, objective test of your services
  • Optimal allocation of your resources
  • Meet your Time To Market goals
  • Satisfy your customers
Feedback
Sonae Witbe monitoring solutions helped our technical department to make a decision between different STB vendors before the live deployment. We have also spread into the country several Witbe video Robots to monitor the Quality of Experience of our service.

A Modular QoE and QoS Monitoring Solution

The comprehensive Witbe solution includes: TV&IPTV QoE monitoring robots for quality of experience certification through the STB
  • Error messages, black screens, visual channel zapping, VideoMOS (SD et HD), AudioMOS (stereo and 5.1)
  • From strategic site locations: high density cities or regions, network nodes, delivery nodes
  Witbe Experience Center, the central system for QoE monitoring centralization QoS data collection from key sources :
  • Customer STBs
  • Network streams
  • Strategic Equipment such as Ms Mediaroom servers or Cisco VQE Servers
  Witbe Unified Quality Center Unified Quality Management System
  • QoE and QoS Correlation
  • Intelligent troubleshooting
  • Customer Support Interface

A Global Vision of your Services and your Customers

This global solution provides you with concrete benefits:
  • Enhanced proactivity by pinpointing service issues before they affect their customers QoE
  • Shortens troubleshooing and on-call handling time of subscriber complaints
  • Troubleshooting and locating causes of malfunctions all the way to customer STBs
  • Avoiding unnecessary truck rolls
Provide network-wide impact analysis of service issues across the entire subscriber base.

Easily Compare your Services with the Competition

  • Robots that connect just like customers
  • Simply subscribe to your competitor’s services
  • Connect our robots and define the user scenarios to be tested

Benchmark Reports on Key Criteria

  • Availability of Services
  • Visual Channel Change Time and UIs response time
  • Audio and Video Quality

Measure your Competitive Edge to Promote Your Unique Offer

  • Factual data lets you use quality criteria to position your LiveTV and on-demand services message
  • You identify quality progress criteria to:
    • Improve customer satisfaction
    • Increase customer retention
    • Expand market share

Feedback
BesTV With Witbe’s technically unique solution, we make objective perceptual quality measurements, which are not easy otherwise because BesTV has a lot of interactivity in the service. It also helps our staff understand issues reported from remote sites and also the variation of quality from STB to STB.