Unified Quality Management System (QoE & QoS)

Witbe QoE Robots are at the core of our Testing and Monitoring system.

They provide you with an objective and factual Quality of Experience Baseline:

• acting like reference users and connected to your services like your users
• deployed at key points in your network or your information system.
• systematically interact with your services according to your critical user scenarios.

They analyze in real time the perceived quality of your services:

• Data: business applications, broadband, cloud services, e-payment
• Voice: telephony, VoIP, ToIP, IVR, Call Centers, Audioconference
• Video: TV, IPTV, HDTV, 3DTV, Interactives Services, VoD, OTT, MoTV, PCTV
• Mobile: Video, Voice, iPhone-iPad-Android Apps, SMS-MMS

They evaluate QoE according to what they see and hear:

• Availability,
• Performance and response time,
• Content integrity and perceptual Audio-Video Quality

When malfunctions are detected in user experience, we can move up or downstream to follow technical indicators provided by:

• network streams,
• strategic equipment
• user terminals.

To this end, we provide QoS monitoring products:

• Traffic Analyzers for video streams network analysis
• QoS Data Collectors for strategic equipments or user terminals
• End-user Agents to collect QoS and usage metrics from user terminals

Customer Care, Support Service and Engineering teams benefit from advanced troubleshooting.

Witbe provides a comprehensive and integrated QoE-QoS Testing and Monitoring System.

Witbe central systems are dedicated to:

• Centralized administration: QoE robots, QoS collectors, tests, user accounts, parameters
• QoE and QoS data aggregation and storage
• Advanced correlation: between multiple QoE robots, QoE and QoS, QoE and business
• Real-time alerting
• OSS-BSS integration
• Data processing to provide real-time reports and dashboards

The different profiles of your company can now share services quality information thanks to reports specifically designed for their profile:

• Board and Businesses
• Service Performance Managers
• Test and validation teams
• Engineering teams
• Service Support and customer care

Witbe provides complementary central systems according to your specific project.