How do you respond to end user complaints of slow applications? Where can you get factual information and meaningful data to improve your services?

A Witbe audit provides you with a precise and objective view of your IT operations:

• Measuring the quality actually delivered and as experienced by end users,
• Pinpointing the source of problems (applications, platforms, user terminals, local networks, WAN, etc.).

You can now agree on KPIs and start providing trusted data to measure service improvement and build effective IT governance processes.

Complex infrastructures involve many different players, both in-house and external. Witbe participates in crisis situations as an independent expert to:

• Identify the source of problems
• Determine interdomain responsibilities
• Contribute to rapid, cooperative problem resolution

Recognized by service providers as well as businesses for our neutrality and expertise, Witbe is your trusted partner in Third-party Certification for:

• Implementation and follow-up for service contracts and SLAs
• Crisis resolution, requiring objective split of responsibility
• Providing customers, partners, business units and shareholders with information on services quality