Witbe

Are your users complaining about slow applications? Are you looking to pinpoint these disruptions and understand why they are happening? Do you need fact-based indicators to help optimise your services?

The Witbe audit is a service that gives a precise and objective view of how your information system is performing: it measures the actual quality delivered to users, localises the causes of disruption (applications, platform, local network, WAN etc) and it highlights any points of contention

The audit report drawn up by Witbe can be used to optimise your IS and help you realise your overall Quality of Service objectives.

 

Witbe’s independence and recognition in the market provides means you have a trustworthy independent third-party to work with:

In the set-up and monitoring of service contracts and SLAs
In crisis situations which necessitate objective division of responsibilities
In communicating your quality of service to your clients, partners, collaborators or shareholders.

 

 

Complex infrastructures require the intervention of different parties, both internal and external (telecoms operators and hosting providers etc.) In the event of significant problems, it is sometimes difficult to pinpoint the cause and determine the limits of responsibility.

The end-to-end user perception measures offered by Witbe provide a useful complement to technical and network metrics.

Witbe consultants participate in crisis meetings as independent experts to comment on and explain the results of measurements, provide any methodological precisions and use their industry experience to contribute to a solution to the problem.