Management of E-Business Services

Your credibility is tested with each action of an internet user, customer or partner

Whether you have a corporate, e-commerce or media site, support service or extranet for your partners, the key factor in your success is the availability and performance of your online services. Every disruption in loading time or unavailability has an immediate impact on user satisfaction and therefore on your brand image and turnover.

Performance e-business – Critical path – Web performance – Web audience - User response time
If you ask yourself these questions, Witbe can help you find answers :


Case studies

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Functionalities

E-business

 

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+33 147 677 777

Witbe, your partner for the management of your e-business performance and customer satisfaction evaluation

Witbe works with you daily in your quest for quality and management of e-business services:

Evaluates your users’ perception by continuously measuring end-to-end service delivered across your professional scenario.
Tests are performed in the countries and networks where your users are.
Alerts in case of disruption or unavailability of service to avoid incidents and minimize client impact.
Service, supplier and technology benchmarks to accompany change management.
Following end-to-end commitments (SLA and OLA) with establishment of limits of responsibilities.

Reports and Functions Adapted to your needs

The Witbe experience in terms of the end-to-end measurement of services delivered and return of indicators allow your organization to automatically arrange your dashboards in a manner relating to your industry:

Ergonomic and aesthetic

Powerful: present and correlate quality of service data at the same time as usage data

Adapted to the needs of everyone: monitoring, analysis or reporting

Data published wherever and however you wish: web portal, widget, sms, email, RSS flux, snmp trap etc

Integratable to your company’s supervision environment or data mining

 
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