Triple-Play Service Management
Triple and Quadruple-play services are at the centre of profitability

Internet access, telephone and TV-VoD packages plus the future addition of mobile phone are the central elements of operators and residential service providers. In rapidly-growing markets with strong competition (IP operators, cablo-operators, traditional players etc), the growth in revenue by the user (ARPU), reduction in churn and progression of your parts of the market are vital.

QoE - Triple Play – VideoMOS – PESQ – Perceptual Analysis – Zapping time – Video quality – HDTV – VoIP - VoD
If you ask yourself these questions, Witbe can help you find the right answers
Because of their complexity, these new services can only be truly understood from the point of view of the user:
Can users change channels quickly enough? Are error screens, black screens, channels of different packages always available? Is the image quality in terms of pixellation, jerkiness or blurriness and sound quality of a high enough standard? Do users see the benefits of your high definition service in terms of quality?
Are your interactive services (VoD, EPG etc) always available and fluid? Is your payment system working effectively? Are rights of access and control mechanisms well managed?
Is your telephone service available, ie. capable of connecting to all networks? Is the time taken to route calls acceptable? Is the sound quality clear and consistent throughout the conversation?
Is Internet access always easily available? Are basic services always of a high standard? How well do your online services such as webmail, blog hosting and storage space work?
How well do your TV and VoD over PC and mobiles work?
Are there any side effects when using more than one service ?

Case Studies
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Whitepaper

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White paper Know your set top box

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White paper Know your set top box

 

Related products
> Witbe Engine
> Witbe Portal
> IP Services robot
> Video robots
> VoIP robot

Contact us >>

+33 147 677 777

Witbe – your partner in “Quality of Experience – Quality of Service” for the management of your triple- and quadruple-play services

Witbe works with operators and partners (constructors, content providers and so on) in their quality and Triple-play service level management.

 

    Witbe allows you to achieve objective benchmarks for solutions and network equipment, decoders, firmware and so on, to help you make the best choice.

    Witbe enables real-time monitoring of your services from the point of view of the user by reproducing the user’s actions on the modem and TV decoder: downloading, changing TV channel, using VoD, reception of and making phone calls, checking voicemails etc.

    Witbe evaluates your services from a perceptual criteria (those which the user really sees and hears) and delivers you true client indicators: perceived availability, effective channel-changing time, use of VoD, Video MOS, Audio MOS, telephone MOS, navigation time and so on.

    Troubleshooting help by correlation of tests (from several geographic zones and different levels in the chain of service) and complementary analyses at the network level (DNS, TCP/UDP, IGMP, MPEG-TS etc).

Report formats and functions adapted to your needs

The Witbe experience in terms of measurement of end-to-end service delivered and indicator display enables your enterprise to automatically arrange dashboards in a manner relating to your industry:

 

Ergonomic and aesthetic

 

Powerful: able to present and correlate quality of service and usage data

 

Adapted to everyone’s needs: supervision, analysis or reporting

 

Data published wherever and however you wish: web portal, widget, sms, email, RSS flux, snmp trap etc

 

 
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