Witbe

Witbe works with you everyday to manage quality and client relation service level:

Evaluates your users’ perception by continuously measuring end-to-end service delivered across multi-channel user scenarios.

Alerts in case of disruption or unavailability of service to avoid incidents and minimize any impact on clients.

Service, supplier or technology benchmarks to accompany change management

Following end-to-end commitments (SLA and OLA) with establishment of limits of responsibilities.

The Witbe experience in terms of measurement of end-to-end service delivered and indicator display enables your enterprise to automatically arrange dashboards in a manner relating to your industry:

Ergonomic and aesthetic

Powerful: able to present and correlate quality of service and usage data

Adapted to everyone’s needs: supervision, analysis or reporting

Data published wherever and however you wish: web portal, widget, sms, email, RSS flux, snmp trap etc

Integratable to your company’s supervision environment or data mining