Quality of Experience and Service Management
Only the service delivered to the user counts!

Monitoring service delivered to users should view the end-to-end service through the eye of the user.
Results are the only thing that count so Witbe solutions execute user scenarios on all types of applications and services. Witbe also provides relevant Quality of Experience (QoE) reports and objectives.

Quality of experience – QoE – User experience – Customer satisfaction – Service levels

 

Industry, production, research and general management: share a common service management reference and objective
How can you steer your services and efficiently manage changes and developments when the different parties involved don’t even speak the same language?

With Witbe solutions, your company can find a common and relevant point of reference based on the measurement of services delivered to customers.
Everyone involved can rely on Witbe’s adapted reports – supervision, proactive analysis and reporting – taken from an objective and uniform data source.
  
Witbe measures the true level of service provided by your services and critical applications

For industry-specific applications, corporate websites or e-business, triple play services, message services, multimedia broadcasting, telephone over IP, interactive voice servers, call centres, mobile services, banking and private transaction systems, networks and more.

Witbe provides a uniform, overall solution for service level management and control of quality delivered to customers.

  
Companies, operators, service providers and integrators: benefit from Witbe’s know-how and recognized independence
Every customer’s needs can be met with Witbe’s objective measures and adapted monitoring strategies adopted by our consultants. Witbe solutions allow a fair share of responsibilities between parties.

 
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