Witbe and service level management (ITIL)
From effectiveness to efficiency: Witbe works with IT management

The IT department plays a key role today with more and more responsibility. The aims of service are to align customer and industry requirements as well as quality for price. Witbe solutions measure QoE and the level of service delivered, while supporting ITIL and ISO2000, thus enabling the IT department to manage their services.

Service support - Service delivery - Service management - SLM - Change management - Troubleshooting management
 
Witbe helps to define and evaluate your services

Our solutions automatically and continuously execute technological and industry-specific scenarios and work for client relation management and service level management (SLM), enabling:

Viewing of useful, measurable, measured and used indicators

Measurements of contracts taken, or to be taken, to calculate the level of risk involved

Benchmarking and environment audits.
Witbe monitors change management

At an industrial level, our solutions work with you in changes and production phases by enabling:

Real-time evaluation of impacts of any changes on clients and infrastructures in terms of availability and performance

Automisation of validation phases, deployment and verification, through automisation of industry-specific scenarios and validation technologies

Providing dashboards to evaluate real-time and deferred-time.
Avoid or quickly treat malfunctions

Witbe solutions integrate indispensable functions in incident and problem management and allow you to ensure continuity of service:

Analysis of tendencies and differentials
A powerful correlation motor
An multi-criteria alert system
Advanced reporting adapted to your needs
Post-incident evaluation through industry-specific scenarios
Integration to your CMDB
Witbe measures for you to know and make known

The deployment of industry-specific scenarios by Witbe robots together with powerful correlation function (Witbe Engine) and reporting (Witbe Portal) provide you with concrete answers:

A complete approach to quality delivered – availability, performance and integrity
Measurable and measured indicators which give you the information and allow you to communicate it to different parties across tested dashboards
Capacity Management is improved with the integration of usage data and its correlation with QoE data.

 
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