Telephone over IP (ToIP) Services Management
Telephone - the new critical application for information systems

The telephone is one of the most sensitive applications in internal exchange, as well as outside communication and client relation management. The evolution from a classic phone system to telephone over IP system is one of the more important developments for a company’s information system, motivated by reduction in costs, rationalization of infrastructure and setting up of new value-added services.

ToIP performance - VoIP quality – PDD – PESQ - ITU-T P862-1 - Sound quality - Analysis
If you ask yourself these questions, Witbe can help you find the right answers

Case studies

Discover how Witbe accompanies Société Générale in its VoIP deployment (fr)
Journal du net

Functionalities

VoIP

 

Related products

Witbe Engine
Witbe Portal
IVR-Call centers robot
VoIP robot

Contact us >>

+33 147 677 777

Witbe, your partner in Quality of Service throughout your ToIP project

Witbe works with your enterprise and its partners in your quest for managing your telephone over IP service level :

Early on through solutions benchmarks and suppliers to help you make the best choice

During the test stage and pilot, for example to ensure the correct transfer of numbers

Throughout the whole life of the project, continuously measuring service delivered across multi-network internal and external call scenarios against perceptual quality measurement standards (ITU-T P862-1 and P862-2)

Alerts in case of disruption or unavailability of service to avoid incidents and minimize impact on customers

Following end-to-end commitments (SLA and OLA) with establishment of limits of responsibilities.

 

Report formats and functions adapted to your needs

The Witbe experience in terms of measurement of end-to-end service delivered and indicator display enables your enterprise to automatically arrange dashboards in a manner relating to your industry:

 

Ergonomic and aesthetic

 

Powerful: able to present and correlate quality of service and usage data

 

Adapted to everyone’s needs: supervision, analysis or reporting

 

Data published wherever and however you wish: web portal, widget, sms, email, RSS flux, snmp trap etc

Integratable to your company’s supervision environment or data mining

 

 
© 2000-2009 Witbe - All rights reserved