Witbe - your organisation's reference for quality
Quality of service delivered to clients concerns all business sectors

The non-quality of services such as unavailability, insufficient performance and non-conformity dissatisfies clients, leading to loss in turnover and productivity and a rise in running costs. Whatever your area of business, Witbe can provide an adapted and uniform solution to monitor your critical applications and services from the point of view of the user.

IT performance - QoS - QoE - Benchmark - Monitoring - Troubleshooting - Client satisfaction - MOS - Response time
Witbe provides a solution relevant to the needs of everyone in your organization
Guaranteeing the efficiency of your organization means that everyone should have access to objective, uniform and unique Quality of Service information. Witbe solutions present your data in a manner adapted to everyone’s needs.

Marketing, General Management

To follow service levels and to steer projects to the satisfaction of your clients, Witbe provides dashboards which integrate information on quality of service delivered to users (as measured by Witbe) as well as your industry-specific data (usage, turnover etc).

To respond to your particular requirements, these reports can:

Be available for you by email, on a widget or a web portal.

Be published for your clients or partners to provide third-party certification of your quality of service by Witbe.

Information Systems and Services Management

To steer your IT strategy and internal client relation management, Witbe brings you measurement tools, service level and risk analysis as well as ergonomic and industrial dashboards adapted to your needs:

Presentation by service for reporting to your clients

Aggregated multi-service presentation integrating usage data to steer your business.

 

 

R&D and/or Engineering

To help you to make the best choices and to guarantee the profitability of your service (the best service at the best price!), Witbe solutions allow you to reach service, equipment or technology benchmarks based on an objective evaluation of the quality delivered to the user.

With detailed information on the level of quality (response time, MOS or availability, alerts) and the benchmark dashboard, you can instantly measure the impact of your choice on the service level and effectively validate the level of service provided by your technical solutions.

Production Management, support

Evaluate the level of commitments that you are able to fulfil, distribute service reports, anticipate and resolve incidents as quickly as possible to minimize the impact on users. With Witbe solutions you can:

Benchmark the services you are responsible for
Benefit in real time from relevant data on the true level of service delivered to users
Rely on a powerful alert system, which is modular and integratable with your existing tools
Improve your capacity to analyse and resolve problems thanks to your CMDB’s diagnostic and integration functions
Anticipate load ruptures and adopt capacity management correlated with the level of service delivered

 

 
© 2000-2009 Witbe - All rights reserved