Witbe - QoE - QoS reporting and SLA follow-up

QoS – QoE reporting

Activity tracking, ROI measurement, End-to-End SLA control

Witbe reporting answers the needs of the different departments of your company, such as general management, marketing and research. It is an integrated vision of user quality of experience on all internal and external, fixed and mobile services and applications (data-voice-video). Witbe reporting is available in standard or customised modules, the e-dashboards, whether using Witbe KPIs and KQIs or customised measurements.

QoE monitoring – SLA follow-up – Business dashboards – ROI measurement– User experience – Client satisfaction – KPIs - KQIs

Witbe Reporting Applications

Critical applications (Availability, performance and integrity) and evolutions quality of service tracking
Correlation between the levels of services provided with the user satisfaction, the usages and the corporate business goals
Objective evaluation of user feedback regarding the operation of the services
Third party certification availability for the assurance of your SLAs
QoS publication – QoE information for partners, directions, business units.

Adaptation to your needs

Standard Reporting : the analysis portal dashboard allows you to follow the 4 Witbe KQIs for 12 months : performance, success rate, availability rate and composite objective. It integrates the maintenance period and peak period management. These dashboards are also sent by email.

The E-Dashboards are customised and allow you to monitor your KPIs and KQIs, integrating your business data. Innovative formats are also available (hierarchical or hypercube for example) which help you to use your data effectively.

Start the Witbe QoE reporting modules demo