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","description":"Who is the best London phone carrier? 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Visit Booth 511 to discover Witbe’s Virtual NOC technology and book your live demo today.","city":"Gatineau","region":"north-america","roleAtEvent":"Exhibitor","url":"/events/canadian-independent-telecommunications-association-cita-2025/","startDate":"2025-03-31","endDate":"2025-03-31","year":2025},{"type":"event","title":"Connected TV World Summit 2025","description":"Meet Witbe sales representative at Connected TV World Summit, the number one strategy conference focused on the business and technology transformation of TV.","city":"London","region":"europe","roleAtEvent":"Attendee","url":"/events/connected-tv-world-summit-2025/","startDate":"2025-03-11","endDate":"2025-03-12","year":2025},{"type":"event","title":"BroadcastPro Summit KSA 2025","description":"Let’s meet at BroadcastPro Summit KSA in Riyadh and experience a new way of monitoring and testing video services.","city":"Riyadh","region":"middle-east","roleAtEvent":"Attendee","url":"/events/broadcast-pro-summit-ksa-2025/","startDate":"2025-02-25","endDate":"2025-02-25","year":2025},{"type":"event","title":"Plugfest 2025","description":"Witbe recently joined DTG and is excited to participate in the Plugfest!","city":"London","region":"europe","roleAtEvent":"Exhibitor","url":"/events/plugfest-dtg-2025/","startDate":"2025-02-24","endDate":"2025-02-28","year":2025},{"type":"event","title":"NCTC Winter Educational Conference 2025","description":"Come see Witbe, new NCTC member, at the annual NCTC Winter Educational Conference. 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It focuses on sharing global best practices for new television opportunities and challenges.","city":"London","region":"europe","roleAtEvent":"Attendee","url":"/events/connected-tv-world-summit-2024/","startDate":"2024-03-12","endDate":"2024-03-13","year":2024},{"type":"event","title":"The Future of TV Advertising Sydney 2024","description":"The Future of TV Advertising Sydney is a day-long conference with talks from more than 40 high-profile speakers. This year’s event is focused on advertising opportunities for Australian streaming content.","city":"Sydney","region":"asia-pacific","roleAtEvent":"Attendee","url":"/events/the-future-of-tv-advertising-sydney-2024/","startDate":"2024-03-06","endDate":"2024-03-06","year":2024},{"type":"event","title":"NAB Show New York 2023","description":"The NAB Show New York is an annual trade show focused on everything content—creation, distribution, management, and monetization. The NAB Show New York is a spin-off of the annual NAB Show, which celebrated its 100th anniversary this year.","city":"New York","region":"north-america","roleAtEvent":"Exhibitor","url":"/events/nabshow-2023-witbe-proactive-monitoring-technology/","startDate":"2023-10-25","endDate":"2023-10-26","year":2023},{"type":"event","title":"SCTE Cable-Tec Expo 2023","description":"SCTE Cable-Tec Expo is an annual trade show focused on cable tech innovation.  This year’s event will be a joyful celebration of the 40th anniversary of the SCTE Cable-Tec Expo.","city":"Denver","region":"north-america","roleAtEvent":"Exhibitor","url":"/events/scte-cable-tec-2023-witbe-fast-channel-testing-technology/","startDate":"2023-10-16","endDate":"2023-10-19","year":2023},{"type":"event","title":"IBC 2023","description":"IBC is one of the world’s largest and longest-running annual trade shows. Originally founded in 1967, IBC brings together the worldwide technology, media, and entertainment industries with a focus on innovation. IBC welcomes exhibitors, speakers, and visitors representing more than 170 countries.","city":"Amsterdam","region":"europe","roleAtEvent":"Exhibitor","url":"/events/ibc2023-monitoring-fast-channel-with-witbe/","startDate":"2023-09-15","endDate":"2023-09-18","year":2023},{"type":"event","title":"Asia Video Summit 2023","description":"Asia Video Summit is an annual conference held in Hong Kong from June 20–21, 2023. The show focuses on the evolving video and media market in the Asia-Pacific region, including traditional TV, streaming, and FAST channels. 2023’s event will feature presentations by more than 40 high-profile international speakers.","city":"Hong Kong","region":"asia-pacific","roleAtEvent":"Attendee","url":"/events/meet-witbe-in-asia-video-summit-2023-testing-monitoring/","startDate":"2023-06-20","endDate":"2023-06-21","year":2023},{"type":"event","title":"ATxSG 2023","description":"Asia Tech x Singapore is a major annual trade show focused on how technology affects our modern society and economy. Witbe will be at the BroadcastAsia event, presented as a part of ATxEnterprise on June 7–9, 2023.","city":"Singapore","region":"asia-pacific","roleAtEvent":"Attendee","url":"/events/atxsg-2023-witbe-in-singapore-monitoring-technology/","startDate":"2023-06-07","endDate":"2023-06-09","year":2023},{"type":"event","title":"ANGA COM 2023","description":"ANGA COM, held annually in Germany, is a major European trade show focused on broadband distribution. It brings together network operators, content providers, and vendors from all over the world.","city":"Cologne","region":"europe","roleAtEvent":"Exhibitor","url":"/events/anga-com-2023-witbe-automated-testing-technology/","startDate":"2023-05-23","endDate":"2023-05-25","year":2023},{"type":"faq","question":"Do I need coding skills to remotely test devices with Witbe?","answer":"Not at all. The Remote Eye Controller's (REC) web interface is intuitive and requires no coding or SDKs.","url":"/use-cases/remote-device-access/#do-i-need-coding-skills-to-remotely-test-devices-with-witbe","sourceLabel":"Remote device control"},{"type":"faq","question":"Can multiple users test the same device remotely at once?","answer":"Yes. While only one user can control a device at a time, others can view the live feed simultaneously. The “Request Control” feature allows team members to hand over control smoothly without interrupting testing.","url":"/use-cases/remote-device-access/#can-multiple-users-test-the-same-device-remotely-at-once","sourceLabel":"Remote device control"},{"type":"faq","question":"How can I remotely control and test mobile apps on real devices?","answer":"Witbe enables full mobile app automation on real smartphones and tablets. You can remotely control and test iOS and Android devices, run automated scenarios, and analyze KPIs in Smartgate , just as with other devices.","url":"/use-cases/remote-device-access/#how-can-i-remotely-control-and-test-mobile-apps-on-real-devices","sourceLabel":"Remote device control"},{"type":"faq","question":"Can I control multiple devices at once?","answer":"Yes, the Remote Eye Controller (REC) Mosaic allows you to view and operate multiple devices simultaneously via Cluster Control.","url":"/use-cases/remote-device-access/#can-i-control-multiple-devices-at-once","sourceLabel":"Remote device control"},{"type":"faq","question":"Can I host Witbox on-premises or in the cloud?","answer":"You can deploy Witbox on-premises, in Witbe datacenters, or use a hybrid setup for global coverage.","url":"/use-cases/remote-device-access/#can-i-host-witbox-on-premises-or-in-the-cloud","sourceLabel":"Remote device control"},{"type":"faq","question":"Can I restart or reset test devices remotely through Witbe REC?","answer":"Yes. With the Remote Eye Controller (REC), you can reboot any connected device remotely; whether it’s a Smart TV, set-top box, or mobile device. You can also configure the time length of the custom pause before rebooting Streaming Media Boxes, ensuring a more effective reset.","url":"/use-cases/remote-device-access/#can-i-restart-or-reset-test-devices-remotely-through-witbe-rec","sourceLabel":"Remote device control"},{"type":"faq","question":"Does Witbe record the screen or video proof during remote tests?","answer":"Yes. Remote Eye Controller (REC) allows you to capture video proof of any issue, making collaboration with vendors or engineers faster and more effective.","url":"/use-cases/remote-device-access/#does-witbe-record-the-screen-or-video-proof-during-remote-tests","sourceLabel":"Remote device control"},{"type":"faq","question":"How secure is remote device control via the REC?","answer":"Witbe’s Remote Eye Controller (REC) uses encrypted connections and access permissions to ensure only authorized users can view or control devices.","url":"/use-cases/remote-device-access/#how-secure-is-remote-device-control-via-the-rec","sourceLabel":"Remote device control"},{"type":"faq","question":"Can I automate remote device testing?","answer":"Yes. You can schedule simple full AI automated tests with a single natural-language prompt via Witbe's REC, or more advanced hybrid tests via Agentic SDK, and analyze KPIs in Smartgate .","url":"/use-cases/remote-device-access/#can-i-automate-remote-device-testing","sourceLabel":"Remote device control"},{"type":"faq","question":"How does remote testing compare to cloud device farms?","answer":"Witbe differs by testing on real consumer devices and networks (not emulators) providing accurate Quality of Experience (QoE) data.","url":"/use-cases/remote-device-access/#how-does-remote-testing-compare-to-cloud-device-farms","sourceLabel":"Remote device control"},{"type":"faq","question":"What is Agentic SDK test automation?","answer":"A hybrid framework that combines deterministic QA logic with agentic AI assistance to handle navigation and recovery, while preserving repeatability and governance.","url":"/use-cases/qa-test-automation/#what-is-agentic-sdk-test-automation","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"Do I need coding experience?","answer":"No. Witbe Agentic SDK has 2 automation modes that do not require coding: full AI adhoc testing and pre built hybrid test scenarios. The third operational mode is for developers to integrate test cases deeper with the SDK for advanced automation.","url":"/use-cases/qa-test-automation/#do-i-need-coding-experience","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"How does self-healing automation work?","answer":"Witbe Agentic AI automatically adapts to UI changes, pop-ups, and app updates. Tests repair themselves in real time, reducing maintenance and keeping automation running smoothly. AI assistance helps navigate unexpected states, but validation remains controlled by your KPI logic.","url":"/use-cases/qa-test-automation/#how-does-self-healing-automation-work","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"How do I automate QA across all my devices?","answer":"Witbe Agentic SDK lets you design a single test and run it automatically across Smart TVs, mobiles, web, and set-top boxes all on real devices, without rewriting scripts.","url":"/use-cases/qa-test-automation/#how-do-i-automate-qa-across-all-my-devices","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"Does Witbe test on real devices or emulators?","answer":"Always on real consumer devices: Smart TVs, STBs, mobiles, tablets, and web platforms under real network conditions for authentic Quality of Experience data.","url":"/use-cases/qa-test-automation/#does-witbe-test-on-real-devices-or-emulators","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"What makes Witbe Agentic SDK different from other AI testing tools?","answer":"Agentic SDK is powered by Witbe’s proven technology. It replicates real viewer journeys while handling DRM, ads, and device fragmentation with unmatched accuracy. Combined with Witbe’s proprietary algorithms (VQ-MOS and VQ-ID), you get results that reflect the real customer experience.","url":"/use-cases/qa-test-automation/#what-makes-witbe-agentic-sdk-different-from-other-ai-testing-tools","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"Do I need to buy new hardware?","answer":"No. Agentic SDK runs on your existing Witbox fleet. Simply activate it with no redeployment, no racks, and no new hardware required.","url":"/use-cases/qa-test-automation/#do-i-need-to-buy-new-hardware","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"Can I migrate my existing test scripts?","answer":"Yes. Python, Ruby, or other scripts can be migrated. This preserves your past work while supercharging it with AI-driven intelligence.","url":"/use-cases/qa-test-automation/#can-i-migrate-my-existing-test-scripts","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"How is Agentic SDK priced?","answer":"It uses a flexible, token-based model. You buy annual token packages and use them across any supported device or scenario. A real-time usage counter in Smartgate lets you track and plan easily.","url":"/use-cases/qa-test-automation/#how-is-agentic-sdk-priced","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"Will Workbench disappear?","answer":"All the work you have done in Workbench remains valuable. Some advanced functions will continue to run algorithmically, while others will be integrated into Agentic SDK over time for a seamless hybrid experience.","url":"/use-cases/qa-test-automation/#will-workbench-disappear","sourceLabel":"Agentic SDK powered QA test automation"},{"type":"faq","question":"How do you monitor video quality?","answer":"Witbe monitors video quality on real consumer devices: Smart TVs, mobiles, set-top boxes, and web browsers. Each device plays the actual stream while Witbe measures Quality Of Experience (QoE) metrics such as startup time, buffering, audio-video sync, and visual quality (MOS). The result: an exact picture of what your viewers experience, not simulated data. Witbe can monitor any video service: Live TV, VoD, cloud DVR, Replay TV, self-care portals, EPGs, and apps like Netflix and Disney+.","url":"/use-cases/video-service-monitoring/#how-do-you-monitor-video-quality","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"How can I track streaming service performance?","answer":"Smartgate , Witbe’s observability platform, collects all KPIs from your tests and displays them in real time. You can monitor availability, latency, bitrate stability, and error rates, plus set thresholds for automatic alerts whenever performance drops.","url":"/use-cases/video-service-monitoring/#how-can-i-track-streaming-service-performance","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"What is QoE monitoring?","answer":"QoE (Quality of Experience) monitoring measures how well your video service performs from the viewer’s perspective. Witbe’s approach combines technical KPIs with perceptual analysis, showing not only that a stream works, but that it looks and feels right to the end user.","url":"/use-cases/video-service-monitoring/#what-is-qoe-monitoring","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"Can I confirm and debug issues remotely?","answer":"Yes. With the Remote Eye Controller (REC), you can instantly view the device feed and collaborate across teams.","url":"/use-cases/video-service-monitoring/#can-i-confirm-and-debug-issues-remotely","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"Can I monitor OTT apps remotely?","answer":"Yes. Using Witbe’s Remote Eye Controller (REC), teams can access and monitor OTT apps like Netflix, Disney+, or Amazon Prime Video on real devices worldwide. The REC provides live video feeds, screenshots, and playback proof for instant troubleshooting.","url":"/use-cases/video-service-monitoring/#can-i-monitor-ott-apps-remotely","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"Can I monitor multiple regions simultaneously?","answer":"Yes. Deploy Witbox in any market or use Witbe datacenters to monitor services worldwide.","url":"/use-cases/video-service-monitoring/#can-i-monitor-multiple-regions-simultaneously","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"How can I create monitoring tests quickly?","answer":"With AI-assisted test creation, you can use Witbe Agentic AI or ready-to-use templates to deploy scenarios faster than ever without coding expertise.","url":"/use-cases/video-service-monitoring/#how-can-i-create-monitoring-tests-quickly","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"How are alerts and reports delivered?","answer":"Whenever an issue occurs, Smartgate sends instant alerts by email, Slack, or push notification. Each alert includes KPIs, logs, and a video recording of the problem for rapid verification and root-cause analysis.","url":"/use-cases/video-service-monitoring/#how-are-alerts-and-reports-delivered","sourceLabel":"AI-powered video service monitoring"},{"type":"faq","question":"What types of channel errors can Witbe detect?","answer":"Witbe detects black screens, frozen images, buffering, missing audio, macroblocking, and long zap times. It also identifies gradual performance degradations, ensuring every channel remains available and responsive.","url":"/use-cases/channel-change/#what-types-of-channel-errors-can-witbe-detect","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"How do you measure channel change performance?","answer":"Witbe measures zap time with frame-level precision: from the moment a remote command is sent to the first audio or video frame displayed. Each transition is logged and recorded in Smartgate for accurate analysis and playback validation.","url":"/use-cases/channel-change/#how-do-you-measure-channel-change-performance","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"Can Witbe support different regional lineups?","answer":"Yes. Channel maps can be customized for each region, device type, or service bundle and updated automatically. This ensures every local feed or variant is continuously validated.","url":"/use-cases/channel-change/#can-witbe-support-different-regional-lineups","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"Can I monitor multiple devices and platforms at once?","answer":"Absolutely. Witbe runs tests in parallel across Smart TVs, STBs, OTT boxes, and apps to ensure consistent performance across all delivery platforms.","url":"/use-cases/channel-change/#can-i-monitor-multiple-devices-and-platforms-at-once","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"Will Witbe alert my team when a channel fails?","answer":"Yes. Smartgate sends instant alerts by email, Slack, or API when a channel is unavailable, slow to load, or out of sync. Alerts include KPIs, logs, and video evidence to confirm the issue before escalation.","url":"/use-cases/channel-change/#will-witbe-alert-my-team-when-a-channel-fails","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"How can I benchmark zap performance between devices or regions?","answer":"All results are stored in Smartgate , where you can compare performance across platforms, device models, or geographies. This helps operations teams identify systemic issues and prioritize optimizations.","url":"/use-cases/channel-change/#how-can-i-benchmark-zap-performance-between-devices-or-regions","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"What causes slow channel change time?","answer":"Slow zaps often result from device firmware limitations, heavy buffering, network latency, or content protection handshakes (DRM). Witbe’s real-device testing gives you access to the data that will help you pinpoint which factor is responsible.","url":"/use-cases/channel-change/#what-causes-slow-channel-change-time","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"Can Witbe help validate SLA compliance?","answer":"Yes. Frame-accurate KPIs and synchronized video recordings make it easy to prove service availability, channel uptime, and zap-time performance to partners or clients.","url":"/use-cases/channel-change/#can-witbe-help-validate-sla-compliance","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"How does channel change monitoring differ from standard video monitoring?","answer":"Standard video monitoring checks playback quality once a stream is playing. Channel Change Monitoring focuses on the transition between streams. It is measuring zap speed, availability, and the end-user experience of switching channels.","url":"/use-cases/channel-change/#how-does-channel-change-monitoring-differ-from-standard-video-monitoring","sourceLabel":"Live TV monitoring"},{"type":"faq","question":"What is VOD Asset Checking?","answer":"It’s Witbe’s automated solution that verifies every VoD title on real devices, ensuring each video is available, plays correctly, and meets quality standards.","url":"/use-cases/vod-asset-checking/#what-is-vod-asset-checking","sourceLabel":"VoD asset checking"},{"type":"faq","question":"Which issues can it detect?","answer":"It detects missing or unplayable titles, audio and subtitle errors, metadata mismatches, encoding and DRM issues, and poor video or audio quality.","url":"/use-cases/vod-asset-checking/#which-issues-can-it-detect","sourceLabel":"VoD asset checking"},{"type":"faq","question":"How do you test VoD quality automatically?","answer":"Witbe automates playback verification and metadata checks using goal-based scenarios. Tests can run daily, weekly, or on-demand across all devices and regions.","url":"/use-cases/vod-asset-checking/#how-do-you-test-vod-quality-automatically","sourceLabel":"VoD asset checking"},{"type":"faq","question":"What causes VoD playback or metadata errors?","answer":"Common issues include corrupted source files, mismatched metadata, failed encoding jobs, or expired DRM licenses. Witbe’s testing pinpoints exactly where these occur.","url":"/use-cases/vod-asset-checking/#what-causes-vod-playback-or-metadata-errors","sourceLabel":"VoD asset checking"},{"type":"faq","question":"Which devices are supported?","answer":"Witbe can test on a wide range of real devices, including smartphones, tablets, smart TVs, set-top boxes, and gaming consoles to replicate true viewer conditions. See list of supported devices here .","url":"/use-cases/vod-asset-checking/#which-devices-are-supported","sourceLabel":"VoD asset checking"},{"type":"faq","question":"Can I verify regional or localized catalogs?","answer":"Yes. Witbe tests catalogs by region, network, and device type to confirm that localized titles, audio tracks, and subtitles are present and compliant.","url":"/use-cases/vod-asset-checking/#can-i-verify-regional-or-localized-catalogs","sourceLabel":"VoD asset checking"},{"type":"faq","question":"Can it fit into existing workflows?","answer":"Absolutely. VoD Asset Checking integrates with existing QA and monitoring systems for automated regression testing or continuous validation.","url":"/use-cases/vod-asset-checking/#can-it-fit-into-existing-workflows","sourceLabel":"VoD asset checking"},{"type":"faq","question":"How are results delivered?","answer":"All results appear instantly in Smartgate , where teams can view dashboards, watch video proof, and export detailed reports for internal or external validation.","url":"/use-cases/vod-asset-checking/#how-are-results-delivered","sourceLabel":"VoD asset checking"},{"type":"faq","question":"Can I see what my viewers see?","answer":"Yes. Tests run on real devices under real network conditions, showing exactly what your audience experiences.","url":"/use-cases/vod-asset-checking/#can-i-see-what-my-viewers-see","sourceLabel":"VoD asset checking"},{"type":"faq","question":"Can Witbe monitor latency during live events?","answer":"Yes. Witbe’s integration with TAG Video Systems provides real-time latency tracking and content matching, ideal for sports and live events.","url":"/use-cases/special-live-events/#can-witbe-monitor-latency-during-live-events","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"How many devices can I monitor simultaneously?","answer":"Our REC Mosaic: Witbe’s Virtual NOC and its cluster views let you scale to hundreds of devices for global event monitoring.","url":"/use-cases/special-live-events/#how-many-devices-can-i-monitor-simultaneously","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"How quickly can Witbe alert my team to a live event issue?","answer":"Witbe detects video quality, latency, and availability issues in real time and sends instant alerts—within seconds of a problem occurring. This allows your team to react immediately and resolve issues before they impact viewers, which is critical during high-profile live broadcasts.","url":"/use-cases/special-live-events/#how-quickly-can-witbe-alert-my-team-to-a-live-event-issue","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"Can I monitor both live broadcast and OTT streams?","answer":"Absolutely. Witbe supports linear TV, streaming platforms, and multi-screen OTT delivery. We bring you the technology to monitor as a viewer so we can see any stream a viewer can see.","url":"/use-cases/special-live-events/#can-i-monitor-both-live-broadcast-and-ott-streams","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"Can post-event data be shared externally?","answer":"Yes. Smartgate exports clear visual reports and video proof, ideal for validation by advertisers, broadcasters, or regulators.","url":"/use-cases/special-live-events/#can-post-event-data-be-shared-externally","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"Can Witbe monitor ads during live events?","answer":"Yes. Witbe automatically tunes real devices to the event before it starts, detects every ad break, and reports the ads and brands that aired with timecodes. AI analysis tags the feed PRE, LIVE, or POST so each break is verified in context, and the full event log is available as JSON and in Smartgate timeline views.","url":"/use-cases/special-live-events/#can-witbe-monitor-ads-during-live-events","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"Does Witbe verify closed captions during live events?","answer":"Yes. Captions are verified as rendered on the device screen : presence, language, synchronization with audio, text matching, graphic overlap, number of lines, and garbled text. Results appear on the same event timeline as ad and quality KPIs.","url":"/use-cases/special-live-events/#does-witbe-verify-closed-captions-during-live-events","sourceLabel":"Special live event monitoring"},{"type":"faq","question":"What is ad monitoring and why is it important?","answer":"Ad monitoring ensures that ads are delivered, displayed, and experienced correctly on viewer devices. When an ad fails to play, freezes, or shows a black screen, both viewer experience and monetization suffer. Monitoring helps operators detect and resolve these issues before they affect revenue or advertiser trust.","url":"/use-cases/ad-monitoring/#what-is-ad-monitoring-and-why-is-it-important","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"What’s the difference between SSAI and CSAI?","answer":"SSAI (Server-Side Ad Insertion) stitches the ad into the main video stream before delivery, providing smoother playback and fewer ad-blocker issues. CSAI (Client-Side Ad Insertion) triggers the ad directly on the device or app, which can introduce buffering or sync errors if not monitored properly. Witbe’s monitoring supports both workflows to ensure consistent ad quality, regardless of the insertion method.","url":"/use-cases/ad-monitoring/#whats-the-difference-between-ssai-and-csai","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"What types of errors can occur during an ad break?","answer":"Common ad playback issues include: Blank slates or black screens instead of ads Frozen frames or buffering mid-break Audio loss or loudness inconsistencies Duration mismatches between planned and played ads Ads that repeat, play out of order, or fail to return to content Witbe detects all these errors automatically and reports them in real time through Smartgate dashboards.","url":"/use-cases/ad-monitoring/#what-types-of-errors-can-occur-during-an-ad-break","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"Why monitor ads on real devices instead of simulated environments?","answer":"Backend logs only confirm that an ad was “served,” not that it was actually “seen.” Witbe tests directly on real consumer devices: Smart TVs, set-top boxes, mobile apps, and browsers, to capture the true viewer experience. This ensures that playback, quality, and targeting are validated under real conditions.","url":"/use-cases/ad-monitoring/#why-monitor-ads-on-real-devices-instead-of-simulated-environments","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"What metrics are tracked for ad quality?","answer":"Witbe measures detailed KPIs such as: Ad duration versus planned duration Video and audio availability Audio and CC sync Slate, freeze, or black screen duration Loudness (LKFS) levels Video MOS (Mean Opinion Score) All metrics are instantly accessible in Smartgate , where users can filter by device, platform, or region.","url":"/use-cases/ad-monitoring/#what-metrics-are-tracked-for-ad-quality","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"Do I need one Witbox per stream?","answer":"Not necessarily. Our dynamic channel cycling lets you monitor many ad breaks across multiple channels without needing one device per stream.","url":"/use-cases/ad-monitoring/#do-i-need-one-witbox-per-stream","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"How fast are alerts triggered when an ad issue occurs?
","answer":"Witbe’s real-time system generates alerts within seconds of detecting a playback anomaly. Operations teams can view the event timeline, video trace, and error type directly in Smartgate , enabling immediate troubleshooting and faster resolution.","url":"/use-cases/ad-monitoring/#how-fast-are-alerts-triggered-when-an-ad-issue-occurs-","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"Can Witbe monitor targeted or personalized ads?","answer":"Yes. Witbe can test personalized ad experiences by location, account type, or device profile; confirming that the right creative played in the right context. This ensures compliance with campaign rules and proper delivery for SSAI and CSAI workflows.","url":"/use-cases/ad-monitoring/#can-witbe-monitor-targeted-or-personalized-ads","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"How does Witbe simplify ad operations compared to traditional methods?","answer":"Traditional QA relies on manual checks, random samples, or post-campaign analysis. Witbe automates end-to-end validation on real devices, combining instant detection, Smartgate analytics, and video proof. Thus reducing workload, increasing accuracy, and protecting revenue.","url":"/use-cases/ad-monitoring/#how-does-witbe-simplify-ad-operations-compared-to-traditional-methods","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"Can Witbe track sponsor placements outside of ad breaks?","answer":"Yes. Witbe verifies both formats that place brands inside the action: stay-live integrations, where the event continues inside a branded frame, and virtual ad placements, where sponsor graphics are inserted into the field, boards, or stands. Each occurrence is verified on real devices and logged with timecodes and video evidence.","url":"/use-cases/ad-monitoring/#can-witbe-track-sponsor-placements-outside-of-ad-breaks","sourceLabel":"Ad monitoring and matching"},{"type":"faq","question":"What apps can I test?","answer":"Any mobile video or social media app, including Netflix, YouTube, TikTok, Instagram, Disney+, or custom OTT platforms.","url":"/use-cases/video-mobile-automation/#what-apps-can-i-test","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Can I simulate poor network conditions?","answer":"Yes. Witbe tests over real 4G, 5G, or Wi-Fi networks, enabling realistic QoE benchmarking across regions and operators.","url":"/use-cases/video-mobile-automation/#can-i-simulate-poor-network-conditions","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Is this compatible with beta builds or internal versions?","answer":"Absolutely. You can test pre-release or internal app builds by sideloading or pre-installing them on your devices.","url":"/use-cases/video-mobile-automation/#is-this-compatible-with-beta-builds-or-internal-versions","sourceLabel":"Video mobile automation"},{"type":"faq","question":"What about encrypted or DRM-protected streams?","answer":"Fully supported. Witbe measures playback quality directly on the device: no SDK, no code integration required.","url":"/use-cases/video-mobile-automation/#what-about-encrypted-or-drm-protected-streams","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Can I run tests remotely?","answer":"Yes. Using the Remote Eye Controller (REC) , you can access and control mobile devices, run ad-hoc tests, or monitor automation from anywhere.","url":"/use-cases/video-mobile-automation/#can-i-run-tests-remotely","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Does it only test video playback?","answer":"No. It also validates audio, subtitles, navigation paths, ad insertion, and UI responsiveness for full Quality of Experience (QoE) analysis.","url":"/use-cases/video-mobile-automation/#does-it-only-test-video-playback","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Can it test short-form or vertical videos?","answer":"Yes. The VMA supports vertical and horizontal video testing, ideal for short-form platforms and social apps.","url":"/use-cases/video-mobile-automation/#can-it-test-short-form-or-vertical-videos","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Can I compare results across devices or networks?","answer":"Yes. Smartgate lets you filter results by device, OS, app, or network type to analyze differences and track improvements over time.","url":"/use-cases/video-mobile-automation/#can-i-compare-results-across-devices-or-networks","sourceLabel":"Video mobile automation"},{"type":"faq","question":"How quickly can we set this up and start testing?","answer":"Very fast. The hardware arrives pre-assembled, you plug in power + network, mount devices and you’re ready to run tests in minutes.","url":"/use-cases/video-mobile-automation/#how-quickly-can-we-set-this-up-and-start-testing","sourceLabel":"Video mobile automation"},{"type":"faq","question":"Is this solution suitable for mobile operators?","answer":"Yes. Operators use Witbe to correlate app performance with network KPIs like RSSI, RSRP, and bandwidth for accurate QoE monitoring.","url":"/use-cases/video-mobile-automation/#is-this-solution-suitable-for-mobile-operators","sourceLabel":"Video mobile automation"},{"type":"faq","question":"What is smart TV automation?","answer":"It is Witbe’s automated testing solution for validating video apps on Smart TVs. It ensures consistent playback, navigation, and visual accuracy through automation on real devices.","url":"/use-cases/smart-tv-automation/#what-is-smart-tv-automation","sourceLabel":"Smart TV automation"},{"type":"faq","question":"Which smart TVs are supported?","answer":"Witbe supports all major brands and operating systems , including Android TV, Tizen, webOS, Samsung, LG, Sony, Panasonic, Hisense, Vizio, and others. If it supports IR control and streams video, it’s supported. The smart TV automation setup is compatible with screens ranging from 43 inches to 65 inches, and can be stacked for multi-screen environments or dense lab installations.","url":"/use-cases/smart-tv-automation/#which-smart-tvs-are-supported","sourceLabel":"Smart TV automation"},{"type":"faq","question":"Can it test third-party apps like Netflix or Disney+?","answer":"Yes. Witbe validates third-party OTT apps just like native ones, confirming that each app launches, navigates, and plays content correctly across different TV brands.","url":"/use-cases/smart-tv-automation/#can-it-test-third-party-apps-like-netflix-or-disney","sourceLabel":"Smart TV automation"},{"type":"faq","question":"Can I test 4K or DRM-protected content?","answer":"Yes. Witbe supports full validation of encrypted and high-resolution streams through the actual device and app environment.","url":"/use-cases/smart-tv-automation/#can-i-test-4k-or-drm-protected-content","sourceLabel":"Smart TV automation"},{"type":"faq","question":"Does smart TV automation require physical access?","answer":"No. Smart TVs can be hosted in your facility or at a Witbe datacenter and controlled remotely through the Witbe platform.","url":"/use-cases/smart-tv-automation/#does-smart-tv-automation-require-physical-access","sourceLabel":"Smart TV automation"},{"type":"faq","question":"How are results delivered?","answer":"All results appear in Smartgate , where teams can view KPIs, dashboards, and video recordings for detailed analysis and reporting.","url":"/use-cases/smart-tv-automation/#how-are-results-delivered","sourceLabel":"Smart TV automation"},{"type":"faq","question":"How much space does the Smart TV Automation set up require?","answer":"The Witbe smart TV automation stack is designed for dense, modular setup: multiple TVs can be stacked vertically or mounted on a wall. Each setup includes one TV, a Witbox, and the necessary cables and cover, all compact enough to fit into standard lab or office environments.","url":"/use-cases/smart-tv-automation/#how-much-space-does-the-smart-tv-automation-set-up-require","sourceLabel":"Smart TV automation"},{"type":"faq","question":"How long does setup take?","answer":"Pre-configured units are operational within hours: connect, calibrate, and start testing the same day.","url":"/use-cases/smart-tv-automation/#how-long-does-setup-take","sourceLabel":"Smart TV automation"},{"type":"faq","question":"What types of functions can I automate?","answer":"Any user action on a video service can be automated, including login, search, browsing menus, playback, trick-play (fast-forward or rewind), subtitle toggles, audio switches, DVR controls, ad playback, purchases, and third-party authentication.","url":"/use-cases/functions-performance/#what-types-of-functions-can-i-automate","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"How do you test streaming app functions?","answer":"Witbe automates complete user journeys on real consumer devices such as smart TVs, set-top boxes, mobile phones, and browsers. Each action is executed as a viewer would while measuring response time, success rate, and reliability.","url":"/use-cases/functions-performance/#how-do-you-test-streaming-app-functions","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"How are performance metrics measured?","answer":"Each test records execution time, success or failure, and functional impact. Results appear instantly in Smartgate , Witbe’s observability platform, where you can visualize KPIs, trends, and logs for every device.","url":"/use-cases/functions-performance/#how-are-performance-metrics-measured","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"How is this different from video quality monitoring?","answer":"Video quality checks confirm that a stream looks good once it is playing. Functional testing ensures that users can actually reach the stream by validating every interaction before playback, from app launch to content selection.","url":"/use-cases/functions-performance/#how-is-this-different-from-video-quality-monitoring","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"Can I test third-party apps or integrations automatically?","answer":"Yes. Witbe tests OTT apps such as Netflix, Disney+, or Amazon Prime Video, as well as external authentication and payment providers, all on real devices and networks, with or without credentials.","url":"/use-cases/functions-performance/#can-i-test-third-party-apps-or-integrations-automatically","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"Will it detect temporary slowdowns or regional issues?","answer":"Yes. By deploying Witbox across multiple geographies and ISPs, Witbe detects transient slowdowns and localized failures to help isolate the root cause.","url":"/use-cases/functions-performance/#will-it-detect-temporary-slowdowns-or-regional-issues","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"Do I need to write scripts?","answer":"No. With agentic AI , you can describe your goal in natural language, and the system automatically builds adaptive, goal-based scenarios for you.","url":"/use-cases/functions-performance/#do-i-need-to-write-scripts","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"Can I combine functional and QoE testing?","answer":"Yes. Witbe can run functional and QoE checks in the same scenario, validating that every feature works and that playback quality meets expectations.","url":"/use-cases/functions-performance/#can-i-combine-functional-and-qoe-testing","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"How does this integrate with my operations workflow?","answer":"Through manual testing and automation , your teams can monitor devices live, receive alarms in real time, record proof, and share synchronized video evidence with engineering or service providers.","url":"/use-cases/functions-performance/#how-does-this-integrate-with-my-operations-workflow","sourceLabel":"Functions performance monitoring"},{"type":"faq","question":"How do you compare streaming service quality?","answer":"Witbe compares video quality by running identical test scenarios on real consumer devices under the same conditions. Each test measures playback availability, startup time, buffering, latency, and visual quality across your service and your competitors’ platforms. This side-by-side benchmarking provides objective, repeatable, and unbiased data for true performance comparisons.","url":"/use-cases/quality-benchmark/#how-do-you-compare-streaming-service-quality","sourceLabel":"Quality benchmarking"},{"type":"faq","question":"What metrics define video quality?","answer":"Video quality is defined by both technical and perceptual KPIs. Witbe measures: Startup time and availability Resolution stability and bitrate adaptation Buffering frequency and duration Audio-video sync and visual quality (MOS) By combining these metrics, Witbe delivers a complete view of how viewers actually experience your service.","url":"/use-cases/quality-benchmark/#what-metrics-define-video-quality","sourceLabel":"Quality benchmarking"},{"type":"faq","question":"How do you benchmark video performance?","answer":"Witbe benchmarks video performance by executing the same test scenario across multiple services, devices, or regions. All results are centralized in Smartgate , where you can visualize KPIs, trends, and video recordings to see where performance differs and how your quality evolves over time. You can also schedule recurring tests to track progress automatically and identify regressions early.","url":"/use-cases/quality-benchmark/#how-do-you-benchmark-video-performance","sourceLabel":"Quality benchmarking"},{"type":"faq","question":"What is QoE vs QoS in streaming?","answer":"QoE (Quality of Experience) measures how the viewer perceives the service, including visual quality, startup time, buffering, and playback smoothness. QoS (Quality of Service) measures the underlying network conditions like bandwidth, latency, and packet loss. Witbe focuses on QoE, because it reflects the true end-user experience: what the viewer actually sees and feels.","url":"/use-cases/quality-benchmark/#what-is-qoe-vs-qos-in-streaming","sourceLabel":"Quality benchmarking"},{"type":"faq","question":"Can I benchmark my service against competitors?","answer":"Yes. Witbe can test your service alongside competitors’ apps or platforms using real devices, networks, and user scenarios; ensuring all comparisons are valid, transparent, and reproducible.","url":"/use-cases/quality-benchmark/#can-i-benchmark-my-service-against-competitors","sourceLabel":"Quality benchmarking"},{"type":"faq","question":"Can I compare different regions or app versions?","answer":"Yes. Many providers use Witbe to benchmark across countries, networks, and app versions (for example, iOS vs Android, or browser vs Smart TV) to ensure consistent quality everywhere.","url":"/use-cases/quality-benchmark/#can-i-compare-different-regions-or-app-versions","sourceLabel":"Quality benchmarking"},{"type":"faq","question":"What does end-to-end video monitoring mean?","answer":"End-to-end monitoring connects network-level QoS (Quality of Service) with device-level QoE (Quality of Experience). It covers every stage, from content encoding and transport to playback on real consumer devices, ensuring complete visibility from source to screen.","url":"/use-cases/end-to-end-monitoring-tag/#what-does-end-to-end-video-monitoring-mean","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"How does the TAG and Witbe integration work?","answer":"TAG monitors and analyzes stream integrity, bitrate, and latency at the source, while Witbe measures playback performance on real devices. Together, they correlate data in Smartgate for a unified view of what happens on the network and on the screen.","url":"/use-cases/end-to-end-monitoring-tag/#how-does-the-tag-and-witbe-integration-work","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"Why is combining QoS and QoE monitoring important?","answer":"QoS metrics alone show that a stream was delivered, not how it played. QoE testing exposes viewer-impacting issues like buffering, sync delays, or app errors that network logs cannot detect. Combining both allows operators to pinpoint exactly where and why problems occur.","url":"/use-cases/end-to-end-monitoring-tag/#why-is-combining-qos-and-qoe-monitoring-important","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"How do you measure latency from source to screen?","answer":"TAG ’s Content Matching technology identifies identical frames across different streams, while Witbe measures playback timestamps on real devices. This combination calculates precise delay between broadcast and OTT or between CDN nodes and the viewer screen.","url":"/use-cases/end-to-end-monitoring-tag/#how-do-you-measure-latency-from-source-to-screen","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"What kind of issues can this solution detect?","answer":"It detects everything from packet loss and network congestion to CDN slowdowns, encoding or DRM errors, and playback issues such as buffering or resolution drops on real devices.","url":"/use-cases/end-to-end-monitoring-tag/#what-kind-of-issues-can-this-solution-detect","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"Can it scale for multiple regions and platforms?","answer":"Yes. TAG can monitor streams at multiple points across your delivery network, while Witbe enables QoE testing on real devices hosted in your own locations or in Witbe datacenters. This flexibility allows operations teams to validate playback quality in every target market and maintain consistent visibility worldwide.","url":"/use-cases/end-to-end-monitoring-tag/#can-it-scale-for-multiple-regions-and-platforms","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"What are the main benefits for operations teams?","answer":"One dashboard for all metrics, eliminating tool fragmentation. Faster root-cause detection and confirmation of fixes Reduced downtime and fewer escalations Consistent reporting for SLA validation and cross-team collaboration","url":"/use-cases/end-to-end-monitoring-tag/#what-are-the-main-benefits-for-operations-teams","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"How are results visualized?","answer":"All metrics are available in Smartgate , Witbe’s observability platform. Operators can correlate TAG’s transport KPIs with Witbe’s QoE results, visualize root causes, and generate reports filtered by device, channel, or region.","url":"/use-cases/end-to-end-monitoring-tag/#how-are-results-visualized","sourceLabel":"End to end monitoring with Tag Video Systems"},{"type":"faq","question":"What is the QoE vs data usage benchmark?","answer":"It is Witbe’s methodology for measuring the Quality of Experience delivered to end users and comparing it to the amount of data consumed during playback sessions, allowing you to find the right balance between quality and efficiency","url":"/use-cases/quality-versus-data-usage/#what-is-the-qoe-vs-data-usage-benchmark","sourceLabel":"QoE vs data usage benchmark"},{"type":"faq","question":"Why is it important to measure both QoE and data usage for app providers?","answer":"High QoE sometimes requires more bandwidth, but excessive data usage can trigger throttling and therefore network performance, and user satisfaction. Measuring both allows you to optimize delivery without sacrificing quality.","url":"/use-cases/quality-versus-data-usage/#why-is-it-important-to-measure-both-qoe-and-data-usage-for-app-providers","sourceLabel":"QoE vs data usage benchmark"},{"type":"faq","question":"Can it compare my service with competitors?","answer":"Yes. Witbe can run identical tests on your service and on competitors under the same conditions to create objective, side-by-side benchmarks.","url":"/use-cases/quality-versus-data-usage/#can-it-compare-my-service-with-competitors","sourceLabel":"QoE vs data usage benchmark"},{"type":"faq","question":"Which devices and networks are supported?","answer":"Tests can run on smartphones, tablets, Smart TVs, and STBs over Wi-Fi, 4G, 5G, fiber, and DSL networks.","url":"/use-cases/quality-versus-data-usage/#which-devices-and-networks-are-supported","sourceLabel":"QoE vs data usage benchmark"},{"type":"faq","question":"Can it measure across data plans?","answer":"Yes. The benchmark includes Starter, Basic, and Premium plans to reflect real user conditions.","url":"/use-cases/quality-versus-data-usage/#can-it-measure-across-data-plans","sourceLabel":"QoE vs data usage benchmark"},{"type":"faq","question":"How quickly are results available?","answer":"Reports are generated immediately after the tests, with real-time alerts possible for critical QoE degradations.","url":"/use-cases/quality-versus-data-usage/#how-quickly-are-results-available","sourceLabel":"QoE vs data usage benchmark"},{"type":"faq","question":"Do we need separate setups for TV, mobile, and web, or one system?","answer":"One platform. Results from every device class land in the same place, so you manage short-form coverage as a single workflow rather than stitching tools together per screen.","url":"/use-cases/short-form-video-testing/#do-we-need-separate-setups-for-tv-mobile-and-web-or-one-system","sourceLabel":"Short-form video testing"},{"type":"faq","question":"How do you keep test results comparable across such different devices?","answer":"Measurement is read on each device the same way, from the screen and speaker, so a number from a TV app and a number from a phone are produced on the same basis and can be compared directly.","url":"/use-cases/short-form-video-testing/#how-do-you-keep-test-results-comparable-across-such-different-devices","sourceLabel":"Short-form video testing"},{"type":"faq","question":"Can we test pre-release builds or feeds that aren’t public yet?","answer":"Yes. Internal or beta builds can be sideloaded or pre-installed on the devices, so a new feed is validated before it ships.","url":"/use-cases/short-form-video-testing/#can-we-test-pre-release-builds-or-feeds-that-arent-public-yet","sourceLabel":"Short-form video testing"},{"type":"faq","question":"Does this run as one-off QA, or continuously in production?","answer":"Either. The same scenarios serve a pre-release check and round-the-clock monitoring, so you don’t rebuild anything to move from QA to live operations.","url":"/use-cases/short-form-video-testing/#does-this-run-as-one-off-qa-or-continuously-in-production","sourceLabel":"Short-form video testing"},{"type":"faq","question":"What does the AI cost look like at scale?","answer":"Continuous runs can execute fully algorithmically with no AI tokens spent, and AI is dialed in only where it earns its place, so cost stays predictable as coverage grows.","url":"/use-cases/short-form-video-testing/#what-does-the-ai-cost-look-like-at-scale","sourceLabel":"Short-form video testing"},{"type":"faq","question":"How many devices can we run at once?","answer":"From a single unit to large fleets across screens, monitored together in REC, so coverage scales with the catalogue and the number of services.","url":"/use-cases/short-form-video-testing/#how-many-devices-can-we-run-at-once","sourceLabel":"Short-form video testing"},{"type":"faq","question":"We’re a service provider, not a social platform. Is this relevant?","answer":"Yes. Netflix, Disney+, ESPN, and Prime Video have all added vertical feeds to their mobile apps, and any service carrying one can validate that experience the same way the big platforms do.","url":"/use-cases/short-form-video-testing/#were-a-service-provider-not-a-social-platform-is-this-relevant","sourceLabel":"Short-form video testing"},{"type":"faq","question":"Who owns this day to day, QA or operations?","answer":"Both, on the same data: QA signs off builds, operations watches live feeds and gets alerted with on-screen proof when quality slips.","url":"/use-cases/short-form-video-testing/#who-owns-this-day-to-day-qa-or-operations","sourceLabel":"Short-form video testing"},{"type":"faq","question":"How do you test vertical video on horizontal screens?","answer":"On the actual hardware, recording the on-screen output. Letterbox, pillarbox, crop, and scaling decisions vary by device, OS, and player, so the rendering is validated on the same devices and configurations production uses, from a compact phone to a 65-inch Smart TV.","url":"/use-cases/short-form-video-testing/#how-do-you-test-vertical-video-on-horizontal-screens","sourceLabel":"Short-form video testing"},{"type":"faq","question":"Can you monitor apps we don’t own, like TikTok or Instagram?","answer":"Yes. The robot runs the real app on a real device and measures from the screen and speaker, so no access to the app’s code or backend is needed, and results from a social feed and your own feed are produced on the same basis.","url":"/use-cases/short-form-video-testing/#can-you-monitor-apps-we-dont-own-like-tiktok-or-instagram","sourceLabel":"Short-form video testing"},{"type":"faq","question":"Can automation detect and report video quality issues like buffering, black screens, or ad mismatches?","answer":"Witbe’s automation monitors every step of the video journey and flags issues in real time, whether it’s a black screen, a buffering delay, a mismatched ad, or UI failure. You get actionable data instantly thanks to our algorithm MOS VQ id Analysis","url":"/automated-testing/#can-automation-detect-and-report-video-quality-issues-like-buffering-black-screens-or-ad-mismatches","sourceLabel":"Automated testing"},{"type":"faq","question":"Can I automate tests across Smart TVs, mobile apps, and set-top boxes?","answer":"Yes, absolutely. Witbe enables testing on any device that plays video, whether it’s a Smart TV, mobile phone, set-top box, or even a game console.","url":"/automated-testing/#can-i-automate-tests-across-smart-tvs-mobile-apps-and-set-top-boxes","sourceLabel":"Automated testing"},{"type":"faq","question":"Can I build custom test cases or use prebuilt templates?","answer":"You can do both. With Witbe Agentic AI, design test plans based on natural language goal based prompts. Witbe also provides a library of ready-to-run tests and allows you to design fully customized scenarios, giving you full control over your testing and monitoring strategy.","url":"/automated-testing/#can-i-build-custom-test-cases-or-use-prebuilt-templates","sourceLabel":"Automated testing"},{"type":"faq","question":"Can I simulate real user behavior like signing in, navigating menus, or switching channels?","answer":"Yes, Witbe robots replicate user actions with precision, from entering credentials to browsing menus, starting playback, or switching channels. These interactions are automated and repeatable across devices.","url":"/automated-testing/#can-i-simulate-real-user-behavior-like-signing-in-navigating-menus-or-switching-channels","sourceLabel":"Automated testing"},{"type":"faq","question":"Can it scale across multiple regions and thousands of devices?","answer":"Witbe’s architecture is designed for global operations. You can deploy and manage thousands of devices across offices, test labs, or customer regions, all from a centralized dashboard.","url":"/automated-testing/#can-it-scale-across-multiple-regions-and-thousands-of-devices","sourceLabel":"Automated testing"},{"type":"faq","question":"Can test automation be integrated into CI/CD pipelines?","answer":"Yes. Witbe’s platform can trigger tests via APIs and integrate seamlessly into your CI/CD workflows.","url":"/automated-testing/#can-test-automation-be-integrated-into-cicd-pipelines","sourceLabel":"Automated testing"},{"type":"faq","question":"Can the platform support testing across different operating systems and firmware versions?","answer":"Witbe’s technology works on real, unmodified devices, so it naturally supports all OS versions and firmware updates. You test exactly what your users experience.","url":"/automated-testing/#can-the-platform-support-testing-across-different-operating-systems-and-firmware-versions","sourceLabel":"Automated testing"},{"type":"faq","question":"Does test automation work with DRM-protected content?","answer":"Because tests are performed on real consumer devices, even DRM-protected content is tested end-to-end, just like a viewer would experience it. There’s no workaround or proxy, just authentic playback monitoring.","url":"/automated-testing/#does-test-automation-work-with-drm-protected-content","sourceLabel":"Automated testing"},{"type":"faq","question":"How much coding is required to create or modify tests?","answer":"None is required. Witbe supports both no-code and full-code automation. With AI-driven testing and prebuilt hybrid scenarios, teams can create and run tests without writing code. For advanced use cases, the Agentic SDK provides a full Python-based environment to customize, extend, or build entirely new workflows. This flexibility allows teams to choose the level of control that fits their operational needs.","url":"/automated-testing/#how-much-coding-is-required-to-create-or-modify-tests","sourceLabel":"Automated testing"},{"type":"faq","question":"Can I access details on my team's usage habits?","answer":"Yes. All usage data is accessible through Smartgate, Witbe’s observability platform , where you can view a multi-level report, such as device usage, testing sessions, and control handovers; customize dashboards, and track trends over time. These insights help you monitor collaboration patterns, identify bottlenecks, or unused devices and optimize workflows.","url":"/remote-eye-controller/#can-i-access-details-on-my-teams-usage-habits","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"Can I automate my manual testing?","answer":"Yes. Witbe lets you automate your manual testing with AI-powered scenarios that replicate real user behavior. Our platform includes a library of ready-to-deploy test cases (built on years of video testing expertise) for common use cases like live channel monitoring, VoD playback, app navigation, and more. You can schedule tests, trigger them based on events, and receive real-time alerts; all without writing a single line of code. With the Witbe Suite 41 upgrade, the AI Test Designer, available in Test Studio preview, turns plain-language prompts into automated tests on your real devices.","url":"/remote-eye-controller/#can-i-automate-my-manual-testing","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"Can I create clusters on the fly?","answer":"Yes. Create device clusters permanently for ongoing use, or on the fly for a specific task. Select the devices you need, group them, and start controlling immediately. When you’re done, release the cluster or save it for later. Cluster control works across Witbox robots. You can group devices from different locations, labs, or countries into a single cluster and control them all from one interface.","url":"/remote-eye-controller/#can-i-create-clusters-on-the-fly","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"Can multiple users access a device at the same time?","answer":"Yes. Multiple users can view the same device and video stream simultaneously through the REC interface. However, only one user can actively control the device at a time to prevent conflicts. If another team member needs control, they can use the built-in Request Control feature to easily ask for access: no need to switch platforms or send a message elsewhere.","url":"/remote-eye-controller/#can-multiple-users-access-a-device-at-the-same-time","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"Can Smart TVs be tested?","answer":"Yes, absolutely. Witbe supports testing on any smart TV, regardless of brand, model, or operating system. Our technology works without SDKs or emulators, replicating real user behavior to automate testing and monitoring across a wide range of Smart TVs. Explore the full list of supported devices here: Supported Devices","url":"/remote-eye-controller/#can-smart-tvs-be-tested","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"How does natural language control work in the REC?","answer":"Type what you need in the REC chat interface: tune a channel, reboot a device, create a cluster, filter your mosaic view. The REC interprets your request and executes it across one or many devices. No scripting, no menu navigation.","url":"/remote-eye-controller/#how-does-natural-language-control-work-in-the-rec","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"How does Witbe's technology manage security, access control and SSO?","answer":"Witbe’s technology is designed with enterprise-grade security in mind. Access control is fully customizable through ACLs (Access Control Lists), allowing you to define user roles, permissions, and device access with precision. We also support Single Sign-On (SSO) integration with standard identity providers, enabling secure, centralized user authentication and seamless login experiences. All data transmissions are encrypted, and our architecture adheres to best practices in network and platform security to ensure your testing environment remains protected.","url":"/remote-eye-controller/#how-does-witbes-technology-manage-security-access-control-and-sso","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"Is it possible to control more than one device simultaneously?","answer":"Cluster control lets you operate multiple devices simultaneously from the REC. Once devices are grouped into a cluster, you can send the same remote commands to all of them at once, including tuning every device to the same channel, even when channel numbers differ across operators or regions. Devices in a cluster can be connected to different Witbox robots in different locations.","url":"/remote-eye-controller/#is-it-possible-to-control-more-than-one-device-simultaneously","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"What are the types of control protocols you integrate with?","answer":"Witbe supports a wide range of control protocols, including: IR (Infrared) · BT (Bluetooth) · DAB (Device Automation Bus) · Touch · RF4CE · Voice This multi-protocol integration ensures universal and reliable control across all types of devices. It also provides a smart fallback system if one protocol fails (e.g., Bluetooth interference), another can take over to maintain control and avoid test disruption.","url":"/remote-eye-controller/#what-are-the-types-of-control-protocols-you-integrate-with","sourceLabel":"Remote Eye Controller"},{"type":"faq","question":"Are Smartgate AI's answers grounded in my data?","answer":"Yes. The analytics underneath stay deterministic: auto-labeled results, pass-fail comparisons, and trend detection across devices, ISPs, and regions. The AI assistant shapes them into direct answers that always point back to the same dashboards, drill-downs, and video evidence.","url":"/smartgate/#are-smartgate-ais-answers-grounded-in-my-data","sourceLabel":"Smartgate"},{"type":"faq","question":"How can I share the data?","answer":"You can share and download specific trace files directly from the Datalab dashboard. The traces are stored by databin and date, ensuring structured access.","url":"/smartgate/#how-can-i-share-the-data","sourceLabel":"Smartgate"},{"type":"faq","question":"How long my data will be stored and available?","answer":"Storage duration depends on the databin priority level assigned to each trace: High Priority: Traces are kept indefinitely, unless the 50% storage cap on the High bin is reached. In that case, new traces that match the High rule are downgraded to the Medium bin. Medium Priority: Stores error and inconclusive traces. By default, keeps at least 90 days of history until the robot reaches 90% capacity, and 30 days if it reaches 95%. Low Priority: Stores successful and development runs. Retains 15 days of traces by default, dropping to 7 days at 90% capacity, and 5 days at 95%. Retention rules can also be customized by filtering on KPIs, context, or scenario metadata.","url":"/smartgate/#how-long-my-data-will-be-stored-and-available","sourceLabel":"Smartgate"},{"type":"faq","question":"Is my data stored in a secure location?","answer":"Yes. All traces are stored locally on the Witbox , which acts as the storage point for the databins. Each databin (High, Medium, Low) has isolated storage control, and traces are automatically routed and retained according to your configured policies. For extra security assurance, you can contact your CSM to confirm storage compliance with your data protection standards.","url":"/smartgate/#is-my-data-stored-in-a-secure-location","sourceLabel":"Smartgate"},{"type":"faq","question":"Is usage data collected?","answer":"Yes. Usage and storage metrics are collected and made visible: Each Witbox tracks databin occupation and storage health Three KPIs are available to monitor databin usage: databinLevelTarget: the intended priority level databinLevelCurrent: the actual storage location databinReason: why a trace ended up in that bin These help you monitor retention behavior and fine-tune storage policies.","url":"/smartgate/#is-usage-data-collected","sourceLabel":"Smartgate"},{"type":"faq","question":"Who can access my data?","answer":"Access to stored data is managed via Witbe’s access control layers and your organization’s user permissions. Typically: Only authorized users within your organization who have access to the Web REC interface or Resource Manager can view, manage, or download traces. Granular access can be further defined using user roles and account-level permissions.","url":"/smartgate/#who-can-access-my-data","sourceLabel":"Smartgate"},{"type":"faq","question":"How does Witbe use AI in its testing?","answer":"Witbe uses AI as a targeted accelerator within a structured automation framework. Agentic AI assists with navigation, adapts to UI changes, recovers from unexpected states (such as pop-ups or layout variations), and analyzes content like a human would. At the same time, deterministic validation anchors every execution in measurable KPIs such as availability, performance, and video quality (including MOS analysis without a reference file). This hybrid approach, combining intelligent adaptation with governed, rule-based validation, ensures automation remains reliable, scalable, and production-ready.","url":"/why-us/#how-does-witbe-use-ai-in-its-testing","sourceLabel":"Why Witbe"},{"type":"faq","question":"How easy is it to deploy Witbe?","answer":"Witbe is plug-and-play: just connect your device to a Witbox to begin testing. There’s no need to modify your app or code. You can access and control devices in labs or field locations remotely from your NOC, office, or even on mobile.","url":"/why-us/#how-easy-is-it-to-deploy-witbe","sourceLabel":"Why Witbe"},{"type":"faq","question":"How is Witbe different from other testing solutions?","answer":"Unlike many competitors, Witbe tests on real devices. This means you can validate the exact user experience on any app or service, including third-party OTT apps.","url":"/why-us/#how-is-witbe-different-from-other-testing-solutions","sourceLabel":"Why Witbe"},{"type":"faq","question":"Is Witbe secure and collaborative?","answer":"Absolutely. All recordings and data are encrypted with strict access controls and SSO support. Our platform is designed to make results easy to share with engineers, QA, DevOps, operations, and partners; complete with shareable links, reports, and feedback loops.","url":"/why-us/#is-witbe-secure-and-collaborative","sourceLabel":"Why Witbe"},{"type":"faq","question":"What devices and platforms do you support?","answer":"Witbe works with Smart TVs, set-top boxes (cable and OTT), mobile devices, game consoles, browsers, and more. We support Bluetooth, RF, voice control, and integrate with the Device Automation Bus (DAB) for comprehensive coverage.","url":"/why-us/#what-devices-and-platforms-do-you-support","sourceLabel":"Why Witbe"},{"type":"faq","question":"How do I choose my testing locations and devices?","answer":"Start by selecting the markets you want to monitor: anywhere you face business risks or want to ensure top performance. We can monitor virtually any location via our global network of data centers. Next, choose the devices your viewers use most. From smart TVs to mobile devices, we support them all. Once you’ve made your selections, you’re ready to begin testing with the Remote Eye Controller.","url":"/witbox/#how-do-i-choose-my-testing-locations-and-devices","sourceLabel":"Witbox"},{"type":"faq","question":"How many Witbox can I install in one rack?","answer":"Witbox + and Witbox Net are both rack-mountable: two units fit side by side on a single 1U space. Leaving some space for the devices, it means you can install 32 Witbox + in the same rack, a whooping 128 devices! Witbox One is a compact, tabletop model designed for flexibility inside or outside the rack, it fits in a 1U shelf.","url":"/witbox/#how-many-witbox-can-i-install-in-one-rack","sourceLabel":"Witbox"},{"type":"faq","question":"Where are Witbe datacenters?","answer":"Witbe operates a global network of datacenters, so you can test from anywhere your viewers are.","url":"/witbox/#where-are-witbe-datacenters","sourceLabel":"Witbox"},{"type":"faq","question":"Where to deploy my Witbox robots?","answer":"Deploy on your premises, in one of our global datacenters, or both! We recommend: Broadcasters Witbox + in every country with distributed content Video operators Witbox One or Witbox + everywhere with operational or business risk App developers Witbox Net and Video Mobile Automation in every country their app is available Mobile Operators Witbox Net and Video Mobile Automation in every country of operation","url":"/witbox/#where-to-deploy-my-witbox-robots","sourceLabel":"Witbox"},{"type":"page","url":"/","section":"Company","title":"Witbe – AI-native video testing and monitoring","description":"AI-native testing and monitoring for video streaming platform on real devices","searchKeywords":"Witbe, home, video testing, video monitoring, real devices, AI-native, Virtual NOC, streaming QA"},{"type":"page","url":"/technology/","section":"Products","title":"Witbe Galaxy – AI-driven remote field & lab video testing automation","description":"Discover Witbe Galaxy, the all-in-one platform combining the REC Virtual NOC, Agentic SDK automation, and Smartgate observability to test and monitor video apps on real devices.","searchKeywords":"Witbe Galaxy, Galaxy, platform, AI-native infrastructure"},{"type":"page","url":"/remote-eye-controller/","section":"Products","title":"Manual video testing – Remote Eye Controller","description":"Operate real testing devices remotely with Witbe’s Remote Eye Controller on any web browser. 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Discover our culture, values, and mission to help video service providers deliver great viewer experiencesZ","searchKeywords":"careers, jobs, hiring, join Witbe, open positions, internship, culture"},{"type":"page","url":"/locations/","section":"Company","title":"Witbe Offices – Global Video QA & Support Network","description":"Witbe is where customers are. With offices across the globe, we support video service providers wherever they need real-device testing and monitoring.","searchKeywords":"offices, locations, addresses, headquarters, worldwide, Paris, Manhattan, San Francisco, Denver, Montréal, London, Lisbon, Dubai, Singapore, La Défense, Paris, Long Island, NY"},{"type":"page","url":"/contact-us/","section":"Company","title":"Contact Witbe – General Questions","description":"Have a general question about Witbe? Contact us to learn more about our company, products, partnerships, or how we work with video service providers.","searchKeywords":"contact, contact us, get in touch, phone, email, partnerships, sales"},{"type":"page","url":"/book-a-demo/","section":"Company","title":"Book a Demo — Experience Witbe's technology in Action","description":"Experience Witbe in action. Book a personalized demo to see how we test and monitor video services across real devices, anywhere.","searchKeywords":"book a demo, request a demo, demo, see it in action, contact sales"},{"type":"page","url":"/sitemap/","section":"Legal","title":"Site map","description":"Use this sitemap to find your path around witbe.net. Learn about Witbe’s products and what we do.","searchKeywords":"site map, sitemap, all pages"}]}