Witbemonitorsyourvideoservicesonrealdevices,24/7andworldwide,withinstantalerts,KPIs,and videoevidence.
From plug-in to proactive monitoring in three simple steps
- Step 1
Pick your markets and devices to deploy Witbox locally or use Witbe’s global datacenters.
- Step 2
Automate 24/7 tests scenarios with no code required. Use pre-built templates or Agentic AI to accelerate test creation.
- Step 3
Get real-time alerts, video proof of issues, and KPIs insights in Smartgate
Key features
Real device monitoring and multiplatform coverage
See what your viewers see.
- Test directly on real consumer devices: smartphones, tablets, smart TVs, set-top boxes, and gaming consoles
- Replicate the exact experience of your end users for accurate Quality of Experience (QoE) measurement
- Monitor and compare performance across all networks, operating systems, and platforms
REC mosaic view
One dashboard for all devices.
- Access and control all your test devices remotely from a single web app
- Monitor video services in real time on real devices and networks
- Record video sessions to collaborate with teams and resolve issues faster
- Validate errors immediately and confirm results across teams
Real-time alerts with Smartgate
Stay ahead of every issue.
- Receive immediate alerts whenever service quality dips or is interrupted
- Alerts can be delivered by email, Slack, iOS push notification, or HTTP POST
- Each alert includes video traces and logs to identify the root cause quickly
- Multi-level analytics: KPIs, dashboards, session logs, and drilldowns help you react instantly and improve proactively
AI-Assisted Test Creation
Faster testing with no coding required.
- Use Agentic AI or pre-set templates to deploy tests faster than ever before
- Create and adapt scenarios in minutes without coding expertise
- Script tests up to ten times faster and scale automation to keep pace with new service features
- Free up your teams to focus on higher-value tasks
Key advantages
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Resolve issues before viewers complain
Immediate alerts with video proof help teams act fast and cut incidence response drastically.
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Monitor video service everywhere from one platform
Deploy locally or globally and ensure consistent quality across markets.
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Guarantee true Quality of Experience
Frame-accurate testing on real devices reveals what backend logs miss.
Ready to resolve service issues faster?
Frequently asked questions
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What types of services can I monitor with Witbe?
Any video service: Live TV, VoD, cloud DVR, Replay TV, self-care portals, EPGs, and apps like Netflix and Disney+.
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What devices are supported?
Any device that plays video: Smart TVs, iPhones, Android phones, tablets, STBs, gaming consoles, and web browsers.
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How are alerts delivered?
Through Smartgate by email, Slack, or iOS push notifications.
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Can I confirm and debug issues remotely?
Yes. With the Remote Eye Controller (REC), you can instantly view the device feed and collaborate across teams.
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How are results visualized and stored?
Smartgate provides dashboards and detailed reporting, including KPIs, video recordings, scenario logs, and trend analysis.
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Can I monitor multiple regions simultaneously?
Yes. Deploy Witboxes in any market or use Witbe datacenters to monitor services worldwide.
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How can I create monitoring tests quickly?
With AI-assisted test creation, you can use Agentic AI or ready-to-use templates to deploy scenarios faster than ever without coding expertise.
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Do alerts include video proof of the issue?
Yes. Every alert in Smartgate comes with a video trace recorded by the device that detected the error, making it easy to identify and escalate.