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AskaboutanyKPI,recording,oralertinplainEnglish.Troubleshootfastertoday,preventissuestomorrow.

  • Instant alerts

    Get real-time insights to detect and resolve issues faster.

  • Shared dashboards

    Access detailed data and recordings for collaborative troubleshooting.

  • Multi-level reports

    Analyze reports designed for each use case, showing only the KPIs that matter.

  • Web-based access

    Fully integrated with direct live stream access from reports to verify live status.

From reactive troubleshooting to proactive quality management

KPIs, recordings, alerts, all explorable in plain English, grounded in the same trusted Witbe measurements.

  • Did pass rates drop on Smart TVs in France last night?
  • Which devices are degrading week over week?
  • Show me failing executions of the VOD playback test on Roku.

  • Ask anything

    Natural-language data exploration grounded in Witbe measurements: ask questions, get answers in plain English.

  • Guided investigation

    Run history and per-execution reports turn incident investigation into a guided workflow.

  • Trend detection

    Automatic trend detection across devices, ISPs, and regions, the foundation for proactive alarming.

  • Video-backed answers

    Every answer points back to the same dashboards, drill-downs, and video evidence your teams already trust.

See Smartgate AI on your own data

Let's talk!

You can't fix what you can't see!

Four levels of analytics to optimize
your video services effortlessly.

Level 1 report: overview & status

  • Get a global overview of all monitoring sessions
  • Check the status across the platform, device type, location, and service
  • Use dynamic filters to focus your analysis
  • Drill down in one click to identify the cause and effect of any reported issue

With Smartgate AI: skip the hunt and just ask, "Did pass rates drop on Smart TVs in France last night?" takes you straight to the right view.

Smartgate Level 1 report with global monitoring overview and availability status.

Level 2 report: analyze from a fixed angle

Lock the analysis on a specific angle, such as:

  • Location
  • Platform
  • Channel
  • User experience

and explore how performance varies across the others.

By freezing the data on one angle, Smartgate's dashboards allow you to easily compare trends, identify discrepancies, and uncover opportunities for improvement across your monitored services.

With Smartgate AI: trends across devices, ISPs, and regions surface automatically, before you even lock an angle.

Smartgate Level 2 report analyzing performance metrics on Apple TV insights

Level 3 report: scenario runs list

For any selected scenario:

  • Access the full list of all monitoring runs in just one click
  • Deep dive into every test run [data point]
  • Quickly identify sessions that presented issues

With Smartgate AI: runs come auto-labeled, so failing sessions and root-cause candidates rise to the top.

Smartgate Level 3 report showing detailed scenario runs list with service availability and video quality.

Level 4 report: KPI deep dive & video evidence

Explore every detail captured during your tests.

Level 4 provides granular access to all:

  • Measured KPIs
  • Video recordings of the sessions
  • Detailed scenario logs

It's your go-to for verifying results, auditing performance, and supporting data-driven decisions.

With Smartgate AI: per-execution reports turn root-cause analysis into a guided workflow, video evidence included.

Smartgate Level 4 report showing detailed KPI status log with video evidence timeline.

Access device live stream

Interconnectivity between Smartgate and the REC.

  • Click "See device in the REC"
  • Access the device live stream
  • Verify instantly if the issue persists
Smartgate Level 4 report with device live stream access through REC integration.

Record video clip

No guessing, everyone sees the same evidence.

  • Select the exact time frame of the error
  • Create clip recording
  • Easily share it with your team or partners
Smartgate Level 4 report option to record and download video clips for error analysis.

Feedback loop

Assess, save and share your error analysis.

  • Discard if it was not an error
  • Escalate if it needs immediate attention
  • Confirm if it is a real error
Smartgate Level 4 report feedback loop to escalate, confirm, or discard detected issues.

Frequently asked questions

  • How long my data will be stored and available?

    Storage duration depends on the databin priority level assigned to each trace:

    • High Priority: Traces are kept indefinitely, unless the 50% storage cap on the High bin is reached. In that case, new traces that match the High rule are downgraded to the Medium bin.
    • Medium Priority: Stores error and inconclusive traces. By default, keeps at least 90 days of history until the robot reaches 90% capacity, and 30 days if it reaches 95%.
    • Low Priority: Stores successful and development runs. Retains 15 days of traces by default, dropping to 7 days at 90% capacity, and 5 days at 95%.

    Retention rules can also be customized by filtering on KPIs, context, or scenario metadata.

  • Is my data stored in a secure location?

    Yes. All traces are stored locally on the Witbox, which acts as the storage point for the databins. Each databin (High, Medium, Low) has isolated storage control, and traces are automatically routed and retained according to your configured policies.

    For extra security assurance, you can contact your CSM to confirm storage compliance with your data protection standards.

  • Who can access my data?

    Access to stored data is managed via Witbe's access control layers and your organization's user permissions.

    Typically:

    • Only authorized users within your organization who have access to the Web REC interface or Resource Manager can view, manage, or download traces.
    • Granular access can be further defined using user roles and account-level permissions.
  • Is usage data collected?

    Yes. Usage and storage metrics are collected and made visible:

    • Each Witbox tracks databin occupation and storage health
    • Three KPIs are available to monitor databin usage:
      • databinLevelTarget: the intended priority level
      • databinLevelCurrent: the actual storage location
      • databinReason: why a trace ended up in that bin

    These help you monitor retention behavior and fine-tune storage policies.

  • How can I share the data?

    You can share and download specific trace files directly from the Datalab dashboard.
    The traces are stored by databin and date, ensuring structured access.

  • Are Smartgate AI's answers grounded in my data?

    Yes. The analytics underneath stay deterministic: auto-labeled results, pass-fail comparisons, and trend detection across devices, ISPs, and regions.

    The AI assistant shapes them into direct answers that always point back to the same dashboards, drill-downs, and video evidence.

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